Senior Product Manager, Customer Insights

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🔥 11 minutes ago

🇺🇸 United States – Remote

💵 $160k - $215k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

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MURAL

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤖 Artificial Intelligence

🏢 Enterprise

⚡ Productivity

Artificial Intelligence • Enterprise • Productivity

MURAL is a secure, AI-powered visual work platform designed to enhance collaboration across teams and enterprises. It integrates with Microsoft 365 to offer an improved user experience, fostering innovation and teamwork through interactive whiteboards, mind maps, and a variety of templates. MURAL helps organizations break down silos, empower productivity, and enhance communication by creating a visual space for teams to connect, innovate, and solve problems efficiently.

📋 Description

• Own product strategy, roadmap, and execution for Customer Insights from data model through customer-facing experience • Define the usage data layer in partnership with Engineering and Data including the metrics that anchor renewal and expansion narratives • Evolve customer-accessible audit logs to be enterprise ready • Define Mural's POV on AI-native insights and ship the first set of AI-powered capabilities on this surface • Partner with Sales and Customer Success to translate insights into the narratives that win renewals and unlock expansion • Engage directly with enterprise Admins, IT, and Security stakeholders to validate priorities and stress-test the roadmap • Co-own the seams with Admin & IAM and Enterprise Security PMs so the insights surface composes cleanly with permissions, access controls, and compliance posture • Translate ambiguous business questions into clear product surfaces

🎯 Requirements

• 4+ years of product management experience, with at least 2 building analytics, reporting, or data products for a business or admin audience • Strong data fluency from shaping data models, instrumentation strategy, and can hold your own with engineers on freshness, granularity, aggregation, and pipeline tradeoffs • AI product sense from using AI tools regularly, and can hold a real point of view on what AI-native data products look like • A track record of turning ambiguous business questions into clear product surfaces • Experience partnering with Sales and Customer Success on renewal and expansion narratives • Excellent communication across data, design, engineering, and revenue-facing stakeholders

🏖️ Benefits

• Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.