Murano Joias
Fashion • Retail • eCommerce
Murano Joias is a Brazilian direct-to-consumer jewelry brand and online retailer specializing in semi-jewelry and fashion accessories. The company offers rings, earrings, necklaces, bracelets, anklets and curated kits made from stainless steel (316L) with gold plating (18K) and mixed finishes, marketed as waterproof, hypoallergenic and backed by a lifetime color guarantee. Murano sells primarily via a Shopify-based e-commerce store with promotions, installment payments, cashback, free shipping across Brazil and customer support via WhatsApp; headquarters listed in Londrina, PR.
Customer Service Consultant
Job not on LinkedIn
November 25
🗣️🇧🇷🇵🇹 Portuguese Required
Murano Joias
Fashion • Retail • eCommerce
Murano Joias is a Brazilian direct-to-consumer jewelry brand and online retailer specializing in semi-jewelry and fashion accessories. The company offers rings, earrings, necklaces, bracelets, anklets and curated kits made from stainless steel (316L) with gold plating (18K) and mixed finishes, marketed as waterproof, hypoallergenic and backed by a lifetime color guarantee. Murano sells primarily via a Shopify-based e-commerce store with promotions, installment payments, cashback, free shipping across Brazil and customer support via WhatsApp; headquarters listed in Londrina, PR.
📋 Description
• Meet service targets and implement proposed improvements and service metrics. • Provide customer support through online platforms such as Instagram, WhatsApp and email, ensuring prompt and effective responses. • Assist customers with questions, issues and inquiries, providing a positive and solution-oriented experience. • Manage and monitor interactions on social media, responding to comments and direct messages in a professional and friendly manner. • Collaborate with the marketing team to develop and implement strategies that enhance the customer experience. • Stay up to date on company products and policies to provide accurate information to customers.
🎯 Requirements
• Previous experience in customer service, preferably in e-commerce or related sectors. • Familiarity with social media and online customer support platforms. • Excellent verbal and written communication skills. • Ability to work independently and as part of a team. • Proactive and skilled at problem solving. • Interest in fashion and trends in women's accessories.
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