Field Service Technician

Job not on LinkedIn

🕒 June 26

🌵 Arizona – Remote

🌵 Arizona – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🔧 Field Service Engineer

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Mutualink

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2006

🔧 Hardware

🔐 Security

📡 Telecommunications

💰 $13.7M Venture Round - Mutualink on 2017-12

Hardware • Security • Telecommunications

Mutualink is a U. S. -based company that produces rugged, portable communications equipment and interoperability solutions for public safety, emergency response, and multi-agency operations. Their Next Generation Compact Go-Kit is a field-deployable hardware system that bridges radios, satellite backhaul, LTE (5G) and Wi‑Fi with Radio-over-IP capabilities, offering rapid single-person deployment, military-grade encryption (AES-256, IPsec, RSA), automatic failover, and up to 2 hours off-grid runtime. Mutualink's products are made in America, certified for mission-critical use (DHS SAFETY Act, FIPS 140-2, SOC 2 Type 1), and are used by thousands of public safety and critical infrastructure agencies for incidents like disasters, SWAT and search & rescue, school and campus safety, and remote connectivity.

📋 Description

• Responsible for the implementation, deployment and testing of Mutualink’s Interoperable Multimedia System with successful integration of public safety radio communications networks, video and telephone systems • Work effectively as the "boots on the ground" contact for remote Sales, Support, and Engineering teams • Be part of a forward-thinking company dedicated to advancing public safety and emergency communication solutions • Capture high-quality "As-Built" site photos and provide clear, written site visit reports (SVRs)

🎯 Requirements

• Two years+ experience working with public safety radio communication systems • Understanding of radio frequency theory, signal propagation, and antenna types (N-Type, BNC, SMA) • Working knowledge of public safety two-way radio systems (including conventional, SmartNet/SmartZone, EDACS, and LTR-Net) and dispatch console systems • Working knowledge on how radios work and willingness to learn about portable, base station radios and Console integration • Demonstrated ability to use a multimeter to test voltage, continuity, and pin-outs on radio cables • Familiarity with grounding practices and tower site safety • IP Networking: Understanding of the OSI Model (Layers 1-3), IP addressing, subnetting, and VLANs • Tunneling & Security: Foundational knowledge of VPNs and IPSEC tunneling; willingness to learn advanced protocols (MPLS, Multicasting, PIM Sparse Mode, and QoS) • OS Knowledge: Working knowledge of Linux/Unix command line and Windows Server environments • Certifications: CompTIA Network+, Security+, or Cisco CCNA/CCST is a strong plus • Experience configuring IP cameras (Axis, Verkada, etc.) and understanding various video inputs (HDMI, VGA, DisplayPort) • Ability to learn and troubleshoot Video Compression (FFMPEG), Transcoding, and the RTSP protocol • Experience with video cabling and converters to integrate legacy analog systems into digital networks • 4-year college degree preferred

🏖️ Benefits

• Health insurance • Vision insurance • Dental insurance • Group Life Insurance • 401K Plan • PTO • Holiday Pay