Product Training Specialist

Job not on LinkedIn

🔥 30 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

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Mutual of Omaha Mortgage

WebsiteLinkedInAll Job Openings

501 - 1000 employees

With Corporate Headquarters in both San Diego, CA & Chicago, IL, our organization has a strong leadership team of seasoned mortgage professionals. We offer state-of-the-art technology and superior operational support, ensuring your loan process will be easy and efficient.

📋 Description

• Supporting the onboarding, training, and ongoing development of Production team members • Work closely with Production and Operations leadership • Ensure team members are properly trained on mortgage guidelines, systems, loan processes, customer communication, and company procedures • Monitor production workflow trends • Provide coaching and support to improve operational consistency and loan quality throughout the organization • Develop and maintain training materials, job aids, process guides, and reference documentation • Provide guidance and support regarding loan file setup, disclosures, prequalification, submission expectations, and processing workflow • Support training initiatives related to Encompass and other mortgage technology systems • Coordinating with Production and Operations leadership to identify training needs and performance improvement opportunities • Monitoring trends, recurring issues, and operational challenges

🎯 Requirements

• High school diploma or equivalent required • Bachelor’s Degree preferred • Minimum three years of mortgage processing, underwriting, originating, loan officer assistant, or production support experience preferred • Previous mortgage training, coaching, mentoring, or onboarding experience preferred • Working knowledge of conventional, FHA, VA, USDA, and jumbo loan programs • Must be proficient in mortgage loan origination systems, including Encompass or similar platforms • Must be proficient in Desktop Underwriter (DU), Loan Prospector (LP), and AUS systems • Must be proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Teams • Experience facilitating virtual training sessions and webinars preferred • Strong verbal and written communication skills • Strong organizational skills and attention to detail • Ability to prioritize multiple responsibilities in a fast-paced environment • Must maintain professionalism and a positive attitude • Must be dependable, self-motivated, and able to work independently with minimal supervision

🏖️ Benefits

• Development of training materials • Facilitating virtual and in-person training sessions • Coaching and support to improve operational consistency • Regular feedback to management regarding employee progress