mx51
Fintech • B2B • SaaS
mx51 is a fintech company providing white-labeled, multi-channel payment solutions to payment providers and merchants globally. They offer a bank-grade, secure, and scalable multi-tenant platform that simplifies and enhances the payment experience through features like modern payment terminal software, smart dashboards, business solutions, and analytics. With over 100 partner integrations, mx51 helps partners and merchants optimize their operations and deliver leading digital experiences. Their solutions are designed to empower payment providers and merchants by enabling them to meet customer demands effectively and efficiently.
Customer Support Specialist
Job not on LinkedIn
November 7
mx51
Fintech • B2B • SaaS
mx51 is a fintech company providing white-labeled, multi-channel payment solutions to payment providers and merchants globally. They offer a bank-grade, secure, and scalable multi-tenant platform that simplifies and enhances the payment experience through features like modern payment terminal software, smart dashboards, business solutions, and analytics. With over 100 partner integrations, mx51 helps partners and merchants optimize their operations and deliver leading digital experiences. Their solutions are designed to empower payment providers and merchants by enabling them to meet customer demands effectively and efficiently.
📋 Description
• Demonstrate a strong commitment to being “Customer Obsessed”, with a strong focus on quality of communication and feedback provided on calls. • Handle incoming and outgoing calls, create, manage, follow-up and resolve support requests via ticket-based CRM (Zendesk) with a high level of attention to detail whilst providing clients with regular progress updates. • Resolve customer product or service problems through troubleshooting technical issues, determining the root cause of the problem and selecting, explaining & applying the best solution to the problem. • Identify patterns & trends for merchant issues as well as attempting to replicate and complete testing to resolve said issue. • Manage the escalation process where required to better service merchants. • Contribute towards merchant servicing documentation, both creation and maintenance. • Manage internal & external system access to support oriented systems.
🎯 Requirements
• At least 2 years experience as a help desk technician or a technical customer service support role. • Proven experience in troubleshooting banking, payments or Point of Sale (POS) systems issues. • Previous experience working with Zendesk or other ticketing systems.
🏖️ Benefits
• Work from overseas up to 4 weeks per year • Annual team offsite • Social events run by our social committee • Swap a public holiday and take an alternative day off • Paid leave for volunteering • Employee Share Option Plan (subject to invitation) • Paid parental leave for primary and secondary carers • Novated lease and salary sacrifice options
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