Senior Manager, Merchant Risk

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3 days ago

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mx51

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Fintech • B2B • SaaS

mx51 is a fintech company providing white-labeled, multi-channel payment solutions to payment providers and merchants globally. They offer a bank-grade, secure, and scalable multi-tenant platform that simplifies and enhances the payment experience through features like modern payment terminal software, smart dashboards, business solutions, and analytics. With over 100 partner integrations, mx51 helps partners and merchants optimize their operations and deliver leading digital experiences. Their solutions are designed to empower payment providers and merchants by enabling them to meet customer demands effectively and efficiently.

51 - 200 employees

💳 Fintech

🤝 B2B

☁️ SaaS

💰 $32.5M Series B on 2022-07

📋 Description

• Develop, implement, and continuously improve the company's merchant risk management policies, procedures, and controls • Oversee the end-to-end merchant onboarding process, including KYC and CDD procedures • Develop and implement processes and systems to conduct thorough risk assessments of new and existing merchants • Monitor merchant transactions, volumes, and chargeback activity to detect and investigate suspicious or high-risk behavior • Lead investigations into fraudulent activities, collaborating with internal teams and external partners • Manage and own the performance of the merchant risk operations team • Serve as the primary escalation point for internal and external stakeholders • Develop and maintain strong relationships with key stakeholders • Generate and present regular reports and analytics on merchant risk trends • Educate partners, internal staff and customers on best practices for fraud prevention and risk management • Ensure compliance with the company's AFSL obligations and the ePayments Code • Stay abreast of industry trends, emerging threats, and regulatory changes

🎯 Requirements

• Strong background in merchant risk management within the financial services or payments industry • Deep understanding of fraud, credit, and compliance risks • Proven ability to develop and implement effective risk mitigation strategies • Experience with the Australian regulatory landscape for financial services, including AML/CTF compliance (AUSTRAC), AFSL obligations, the ePayments Code, etc. • Confident and data-driven decision-maker • Exceptional analytical and problem-solving skills • Collaborative and inspiring leadership style with a focus on team development and performance excellence • Clear and concise communicator capable of engaging with stakeholders at all levels • Self-starter who thrives in a fast-paced, dynamic environment • Passionate about protecting the business while enabling its growth

🏖️ Benefits

• Work from overseas up to 4 weeks per year • Annual team offsite • Social events run by our social committee • Swap a public holiday and take an alternative day off • Paid leave for volunteering • Employee Share Option Plan (subject to invitation) • Paid parental leave for primary and secondary carers • Novated lease and salary sacrifice options