Customer Support Associate

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🕒 March 1

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Aidin

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

⚕️ Healthcare Insurance

☁️ SaaS

⚡ Productivity

Healthcare Insurance • SaaS • Productivity

Aidin is a company that provides a digital platform designed to streamline care management and improve patient transitions within the healthcare sector. They focus on enhancing discharge planning, prior authorization, and lowering hospital readmissions, ultimately improving patient outcomes and reducing operational costs. Their solutions cater to hospitals, healthcare systems, and post-acute care providers, offering tools for managing workflows, optimizing partner communications, and turning data into actionable insights. Aidin integrates with systems like Epic, empowering case managers to connect patients with optimal care options and facilitating efficient care transitions across various healthcare settings.

📋 Description

• Answer emails, chats, and phone calls from our customers • Develop an expert working knowledge of Aidin products and services • Collaborate with teammates to ensure accurate reporting, appropriate coverage of our channels, knowledge sharing, and the gathering of customer feedback for other departments and functions at Aidin • Contribute to efforts across Aidin, including, but not limited to, onboarding and training new customers, supporting our pre-cert workflows, and engaging as needed in a wide variety of tasks in support of our growing business • Show up, ready to deliver your best, with a relentless optimism and can-do spirit that is reflected in everything you do.

🎯 Requirements

• 3+ years of experience in customer support • Startup, B2B SaaS technology, and/or Healthcare IT domain knowledge strongly preferred • Curiosity and problem-solving skills that foster a sense of ownership and pride in providing solutions to complex situations • A positive attitude, that includes self-reflection and continuous improvement as core principles • Adaptability and resilience in a dynamic environment, with a collaborative approach to achieving results.