Aidin
11 - 50 employees
Founded 2013
⚕️ Healthcare Insurance
☁️ SaaS
⚡ Productivity
Healthcare Insurance • SaaS • Productivity
Aidin is a company that provides a digital platform designed to streamline care management and improve patient transitions within the healthcare sector. They focus on enhancing discharge planning, prior authorization, and lowering hospital readmissions, ultimately improving patient outcomes and reducing operational costs. Their solutions cater to hospitals, healthcare systems, and post-acute care providers, offering tools for managing workflows, optimizing partner communications, and turning data into actionable insights. Aidin integrates with systems like Epic, empowering case managers to connect patients with optimal care options and facilitating efficient care transitions across various healthcare settings.
Head of Authorizations Product and Operations
Job not on LinkedIn
🕒 May 2
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Aidin
11 - 50 employees
Founded 2013
⚕️ Healthcare Insurance
☁️ SaaS
⚡ Productivity
Healthcare Insurance • SaaS • Productivity
Aidin is a company that provides a digital platform designed to streamline care management and improve patient transitions within the healthcare sector. They focus on enhancing discharge planning, prior authorization, and lowering hospital readmissions, ultimately improving patient outcomes and reducing operational costs. Their solutions cater to hospitals, healthcare systems, and post-acute care providers, offering tools for managing workflows, optimizing partner communications, and turning data into actionable insights. Aidin integrates with systems like Epic, empowering case managers to connect patients with optimal care options and facilitating efficient care transitions across various healthcare settings.
📋 Description
• Lead Product Strategy and Roadmap for Prior Auths • Define our product strategy and roadmap for PAC Prior Auths to increase coverage and utilization of the product, and drive LOS reduction for our hospital customers • Lead a dedicated engineering team of 4+ engineers; work closely with Engineering, Design, and Clinical/Operations to ship high-leverage features • Build and maintain the cross-functional scorecard for Authorizations Adoption—coverage, utilization, # of clients, and cost-per-auth • Oversee Prior Auths Operations for Outcomes • Direct a team of Operations Associates (line managed by our Head of Customer Operations) toward outcomes; set priorities, define playbooks, and evolve the operating model as we scale • Build scalable prior auth operations to enable 2–3X auths volume while reducing the cost per auth submission • Define the right balance of software automation and human workflow; leverage AI tools to take repetitive work out of the loop • Own cost-per-auth as a guardrail KPI and continuously identify quick wins and structural improvements • Negotiate new relationships with payors, clearinghouses, and software partners to expand auths coverage • Own the payor coverage roadmap across direct submission, portal submission, clearinghouse integrations, and fax-based workflows • Build the commercial and operational case for each partnership, and lead negotiations through to signed agreements and live integrations • Represent Aidin externally with payors, clearinghouses (e.g., Experian, Waystar), and ecosystem partners • Oversee implementation of prior auths with new and existing customers, partnering closely with the Onboarding Director and Implementation team • Build repeatable, productized implementation processes for Authorizations so new customers activate faster and with less bespoke effort • Own the handoff from new-client sign to live, trained usage, and make sure implementation timelines land on schedule • Work cross-functionally with Customer Success to drive adoption and retention post go-live • Partner with Marketing to shape positioning and customer-facing materials for Authorizations • Work with Support to reduce operational load and remove toil through product improvements • Communicate focus goals, initiatives, KPIs, and progress clearly to the cross-functional team, ELT, and Aidin Board
🎯 Requirements
• 8–12 years of experience across Product Management, Strategy & Operations, or Management Consulting • Operating experience is a must—you’ve owned outcomes, run a team, and shipped real change, not just slides • Track record of owning commercial outcomes and leading negotiations with external partners • Product-minded with a knack for improving systems, workflows, and user experiences; comfortable writing requirements for engineers and prioritizing a roadmap • Strong client-facing skills; comfortable leading meetings and managing executive relationships on both the customer and partner side • Highly organized, analytically sharp, and able to track multiple threads and drive toward clarity • Fluent with AI tools and actively uses them to accelerate work across product, operations, and communication • Comfortable working in a fully remote, fast-paced tech environment • Line management experience is a plus • Healthcare experience—especially in prior authorizations, utilization management, revenue cycle, or payor/provider operations—is a plus
🏖️ Benefits
• Generous PTO and Holidays • Flexible Work Environment • Comprehensive Benefits • Growth Opportunities
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