Online Guest Services Agent – LATAM, English/Spanish

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Angel Host

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

🏨 Hospitality

📣 Marketing

💰 Seed Round on 2021-08

Consulting • Hospitality • Marketing

Angel Host is a company specializing in revenue management and listing optimization for vacation rental property owners. They use data-driven insights and advanced algorithms to implement dynamic pricing strategies that maximize revenue and occupancy rates for properties across various online travel agencies. Their services include continuous listing optimization, strategic content creation, and expert-driven pricing strategies to ensure that rental properties stand out in competitive markets. With over 20 years of experience in the hospitality industry, Angel Host helps property managers enhance their earnings and streamline operations by leveraging technology and professional expertise.

📋 Description

• Respond promptly in writing or by phone call to guest inquiries in English and Spanish, researching the best solutions whenever needed. • Handle a high volume of guest communications through our Property Management System (PMS) and automation softwares. • Resolve guest issues before, during, and after their stay by coordinating with property owners and local property managers. • Provide timely responses to inquiries to maximize reservation conversions. • Process payments for additional services, damage claims, and refunds when applicable. • Think creatively and proactively to ensure outstanding guest experiences while protecting our clients’ interests. • Respond professionally to post-stay guest reviews and dispute them if needed.

🎯 Requirements

• Have experience in Guest Services, Hospitality, Travel, Tourism, Customer Support, or another client-facing role involving chat, email, or written communication. • Hold a degree or formal training in Hospitality (a strong advantage, even if your professional experience is limited). • Have excellent written English and Spanish skills. • A written assessment in both languages will be part of the hiring process. Applicants should be confident they can achieve a score of 85/100 or higher. • You are comfortable working a 25-hour/week schedule consisting of 5-hour shifts, based on Pacific Time, typically between 5:00 PM and 12:00 AM PT. • Weekend availability is required. • Have a reliable computer, stable internet connection, and a backup plan in case of connectivity issues. • Have excellent judgment and remain calm under pressure. • Bring a positive attitude and enjoy contributing to a collaborative, supportive team environment. • Take initiative and naturally look for ways to improve processes rather than waiting to be told what to do. • Have strong organizational and time-management skills, with the ability to prioritize effectively. • Enjoy learning and using new technologies. • Experience with Guesty and HubSpot is a plus.

🏖️ Benefits

• Competitive salary for a 25-hour/week schedule, with annual salary reviews and opportunities for career growth. • Paid vacation plus all national holidays. • 25-hour/week schedule consisting of 5-hour shifts, based on Pacific Time, typically between 5:00 PM and 12:00 AM PT. • Weekend availability is required. • The freedom to work remotely from anywhere with a reliable internet connection and a dedicated workspace. • Monthly allowances for internet and computer usage. • Up to 3 paid volunteer days per year through our Angels Care program, allowing you to support the charity of your choice. • A genuine opportunity to grow into a full-time Guest Services position as you build experience and tenure with the team.