Logistics Performance Director

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🔥 1 minute ago

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🔴 Lead

👔 Director

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BlueGrace Logistics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🚗 Transport

☁️ SaaS

💰 Private Equity Round on 2016-08

Transport • Logistics • SaaS

BlueGrace Logistics is an award-winning, full-service Third Party Logistics (3PL) provider that helps businesses manage their freight spending through innovative technology and a vast network of reliable carriers. They offer a variety of shipping solutions including Less-Than-Truckload, Truckload, and Managed Logistics services, catering to the unique needs of their clients. With a focus on optimizing supply chains and minimizing costs, BlueGrace delivers actionable insights and transparency in logistics management to ensure efficiency and customer satisfaction.

📋 Description

• Serve as the primary point of accountability for the customer relationship, with weekly-minimum communication to maintain a true pulse of the account • Own and deliver Quarterly Business Reviews, account strategy, and long-term relationship health • Monitor performance and financial metrics using available technology to ensure BG is meeting customer expectations and internal KPIs. • Identify logistics trends and risks; proactively surface and manage retention/churn risk in partnership with the Managed Logistics team • Oversee account-specific projects and calculate/communicate ROI and value delivered • Partner with Operations to ensure systemic service, billing, or delivery issues are resolved to the customer's satisfaction • Escalate critical client issues to leadership and drive follow-up to resolution • Coordinate across internal BlueGrace departments to keep the client's account functioning efficiently • Other duties as assigned

🎯 Requirements

• Bachelor's degree in supply chain field or equivalent combination of education and experience. • 7-10 or more years of experience in operational transportation solutions, with proven history of continuous improvement consulting, expanding account scope and revenue, and freight/transportation purchasing. • Experience working with big box retail company’s a plus • Sales experience a plus • Ability to speak effectively before groups of customers or employees of organization. • Ability to analyze all aspects of transportation data to report out clear and meaningful metrics. • Ability to problem solve and come up with creative solutions to meet customer needs • Experience working in TMS systems required • Experience working with Microsoft Suite required