Intake Specialist, Healthcare

🔥 15 hours ago

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Isaac Health

WebsiteLinkedInAll Job Openings

11 - 50 employees

⚕️ Healthcare Insurance

☁️ SaaS

🧘 Wellness

Healthcare Insurance • SaaS • Wellness

Isaac Health is a healthcare company that offers specialized care and support for individuals experiencing memory loss and brain health issues, including Alzheimer's and various types of dementia. They provide a comprehensive range of services such as neuropsychological assessments, personalized treatment plans, cognitive therapies, and continuous support through licensed medical experts. Isaac Health emphasizes early diagnosis and ongoing care to effectively manage conditions like mild cognitive impairment, vascular dementia, and Parkinson's disease dementia. Their services are designed to be accessible remotely, offering care from home and working closely with caregivers and healthcare partners. Led by a team of renowned medical professionals, Isaac Health delivers expert care that is insurance-friendly and emphasizes affordability and immediate availability.

📋 Description

• Schedule New Patient Appointments • Manage and confirm patient appointments via phone, email, and our scheduling system • Fill in vacancies with New Patients • Collect, verify, and organize patient intake information accurately • Support patients in setting up for their telehealth visits, including basic tech troubleshooting • Maintain clear communication with clinicians and other internal teams • Proactively address and overcome appointment cancellations by re-engaging patients or offering alternate options • Document all interactions and updates in our EMR system promptly • Follow up with patients as needed to ensure continuity of care and satisfaction

🎯 Requirements

• Excellent verbal and written communication skills for effective interaction with patients,the medical team and internal team members. • High levels of professionalism in communication, high level of patience and caring attitude with patients and family members. • Demonstrated call center experience,handling high-volume outbound and/or inbound calls. • Prior telehealth experience is a plus • Familiarity with Medicare and Insurance concepts • Proven efficiency in patient documentation, typing skills, ensuring accuracy and completeness • Experience navigating multiple systems and completing documentation simultaneously during an outbound call • Strong over-all tech-saviness and ability to quickly learn new software and systems. • Competency with Google Office Suite • Experience working with the elderly • Excellent organizational and management skills, highly organized in approach and keeping track of complex information flows • A strong ability to quickly pick up and adhere to defined workflows and mandatory scripting requirements. • Comfort and proficiency working in a remote office setting • Experience working with the elderly population with patience and empathy

🏖️ Benefits

• Mission-driven impact: Shape the future of the #1 largest and fastest growing online brain health care company in the world • Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups • Join a community of high achievers who have a passion for promoting brain health • Readily available clinician leadership for case consultations to ensure you always receive the support you need • Access to innovative technology to support you in delivering the highest quality of care to your clients • Access to continuing training and education • Flexibility to choose the hours and schedule that work best for you • Work virtually from anywhere in the United States • A highly responsive and supportive team of clinical and operational management • Decreased administrative time for clinicians through ongoing technology improvements and automation • Fully integrated, data-enabled EMR with embedded clinical decision support and task management system • Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization