French-speaking Customer Care Agent

🕒 June 8

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myPOS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Dive into a new world of payments with myPOS to find out how the latest payment technologies will grow your business.

📋 Description

• Being the friendly, knowledgeable point of contact for French-speaking merchants and business owners – across chat, email, and phone; • Taking ownership of customer issues from first contact through to resolution – you'll follow up, close the loop, and make sure nothing falls through the cracks; • Helping customers understand their accounts, navigate our products, and get real value from the platform – in plain, clear French; • Acting as the customer's advocate internally – working on their behalf with specialist teams across the business (such as payments operations or account verification) to get complex cases resolved faster; • Explaining technical or financial topics – like payment flows, fees, or account status – in a way that's easy to understand and free of jargon; • Sharing patterns and feedback from customer conversations with the wider team to help us improve.

🎯 Requirements

• Fluency in French and a solid command of English, both written and spoken • At least 1–2 years of experience in a customer-facing role – a call centre, BPO, or support environment works well as a foundation • The ability to explain technical or financial concepts in plain, friendly language – you make the complex feel simple • A calm, composed approach when things get busy or complicated, and a genuine enjoyment of helping people • Comfort working with digital tools and systems, and a good eye for detail • An interest in fintech, payments, or business technology – if you've worked with payment systems or POS solutions before, that's a strong advantage • Adaptability – myPOS moves fast, and you're someone who sees change as opportunity rather than disruption

🏖️ Benefits

• Excellent compensation package • 25 days annual paid leave (+1 day per year up to 30) • Full “Luxury” package health insurance including dental care and optical glasses • Meal vouchers of 102.26 EUR per month • Fully covered Multisport card • Free coffee, snacks and drinks at the office