XACT
B2B • Customer Service • SaaS
XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.
Customer Service Specialist
Job not on LinkedIn
November 5
XACT
B2B • Customer Service • SaaS
XACT is a customer support solutions provider that enhances communication profiles for organizations worldwide. With over 30 years of experience, XACT offers a variety of services including customer help desk support via phone, SMS, email, and chat, as well as outbound survey services and telephone answering services. Their mission is to deliver seamless customer engagement through extensive training, branded implementations, and ongoing support tools.
📋 Description
• Provide excellent customer service from a secured home office • Communicate effectively with clients and customers • Utilize provided tools for remote support • Maintain professional and dedicated workspace
🎯 Requirements
• Must speak English fluently. • Be able to type 40 words per minute or greater. • High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed. • Dedicated home office space, which is free from distraction, and with a door that can be closed and locked. • A personal desktop computer running a licensed version of Windows 11 Pro, with 8 GB of RAM. • Must have Remote Desktop Connection (RDC) installed. • A 19″ flat panel monitor (minimum), multiple displays recommended and preferred. • A webcam, for training, compliance, and collaboration purposes. • A wired network connection (wireless is not permitted). • An approved-brand USB headset for VOIP (Plantronics, Logitech, Jabra, Sennheiser, Surf Onn, Discover, Microsoft LifeChat Series) • A modern mobile phone (iOS or Android) that can be used for multi-factor authentication purposes. Must have iOS 15 or greater, or Android OS 11 or greater. Apple or Samsung brand preferred.
🏖️ Benefits
• Paid time off (PTO) • Flexible scheduling • Health insurance through Aetna • Dental insurance through Sun Life • Vision insurance through VSP • Supplemental products through Allstate including accident and disability coverage
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