Customer Success Manager – Scaled

🕒 5 days ago

🦌 Connecticut, Florida, +5 more states – Remote

🦌 Connecticut – Remote 🐊 Florida – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚔️ Virginia – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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n8n

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

n8n is a secure, AI-native workflow automation platform designed for technical teams. It provides limitless integrations and advanced AI features, allowing users to build autonomous, multi-step agents and workflows. With capabilities for IT, security, and sales operations, n8n can save significant time per workflow run and enrich various business processes using AI. It is available for self-hosting or on the cloud and is popular among developers for its open-source model and the ability to code in JavaScript or Python. n8n is enterprise-ready, offering advanced on-prem or cloud automation solutions, and maintaining mission-critical automations.

📋 Description

• Your main goal will be to establish strong relationships with our customers in a scalable way, ensuring they successfully adopt n8n and are in a position to grow with us year after year. • Onboard new customers and set them up for long-term success. • Nurture expansion opportunities. • Proactively solve technical and commercial challenges across your book of business. • Manage customer communications and support escalations smoothly. • Design playbooks, workflows, and automations to engage with customers at scale. • Build systems that allow you and the team to serve a higher volume of customers efficiently. • Share best practices and learnings to help the CS team improve continuously. • Identify and execute initiatives that bring value to customers in a scalable way - e.g. webinars and round tables. • Lead expansion and renewal conversations to drive upsell and cross-sell opportunities. • Progress order forms and ensure seamless collaboration with Sales teams. • Run quarterly business reviews with key customers to uncover growth potential. • Keep customer data and CRM records accurate and actionable. • Lead projects that improve CS processes for the whole team. • Collaborate cross-functionally with Support, Sales, and Product to deliver value.

🎯 Requirements

• 🤝 Customer Success expertise: You know how to manage a book of business, run QBRs, and deliver great onboarding experiences. • 🧠 Curiosity & intelligence: You quickly grasp what n8n does for people and why they buy it, and can adapt your approach accordingly. • 💻 Technical ability: You can build workflows in n8n, understand technical basics, and know when and how to escalate effectively. • 💼 Commercial acumen: You have experience managing upsells and cross-sells in a SaaS environment. • 📊 Scaled CS experience: You’ve managed a large, low-touch customer portfolio before. • 📞 Strong communication skills: You have a clear, structured speaking style and great phone presence. • 🔧 Process mindset: You’ve helped set up CS tooling, processes, or playbooks in past roles. • 👩‍💻 Technical engagement: You’re comfortable engaging with technical audiences in a commercial capacity.

🏖️ Benefits

• Competitive compensation 💸 – We offer fair and attractive pay. • Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity. • Work/life balance 🏖️ – We work hard but ensure you have time to recharge: • Europe: 30 days of vacation, plus public holidays wherever you are. • US: 20 vacation days, 8 sick days, plus public holidays wherever you are. • Health & wellness 🩺 – • Europe: We provide benefits according to local country norms.* • US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage. • Future planning 💰 – • Europe: We provide pension contributions according to local country norms.* • US: 401(k) retirement plan with a 4% employer match. • Financial security 🛡️ – • Europe: We provide benefits according to local country norms.* • US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones. • Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills. • A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it! • Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description. • Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about. • AI enablement 🤖 – We believe in working smarter—everyone gets an unlimited AI budget to explore and use the best tools to boost productivity and creativity. • Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.