Clinician Experience Specialist

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Nabla

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2018

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 Series A on 2021-04

Artificial Intelligence • Healthcare Insurance • Healthcare

Nabla is a leading ambient AI assistant designed to alleviate the documentation burden on healthcare providers. By integrating advanced AI technology, Nabla enables clinicians to save significant time—averaging 2 hours per day—allowing them to focus on patient care rather than administrative tasks. With deployment in over 100 health organizations and a user base of more than 50,000 clinicians, Nabla has transformed clinical documentation practices and enhanced the overall healthcare experience.

📋 Description

• Deliver exceptional support to users through email and video calls • Manage and resolve feedback and support tickets in Front • Educate and empower users through tutorials and personalized guidance • Collaborate cross-functionally with Product and Engineering teams • Analyze and synthesize user feedback to improve overall quality and customer satisfaction metrics • Contribute to process improvements

🎯 Requirements

• 4+ years in healthcare technology, customer success, or support • 2+ years working in a clinical or clinical documentation role (e.g., scribe, medical assistant, nurse) • Must have EHR Experience: NextGen & PointClickCare; Specialty EHR's a plus • Experience working in a fast-paced startup environment, ideally in healthcare SaaS • Proficient with tools like Front, Google Workspace, Linear, Slack, Mixpanel, Looker • Excellent written and verbal skills • Analytical thinker with problem-solving skills • Comfortable shifting between support, process improvement, and clinician engagement

🏖️ Benefits

• Competitive salary and stock options • 100% individual coverage for Medical, Dental, and Vision insurance • Unlimited paid time off and 11 national holidays • Unlimited sick leave • Paid leave for new parents • $1,500 to purchase home office equipment • Ownership of your time and schedule