Nabla
Artificial Intelligence • Healthcare Insurance • Healthcare
Nabla is a leading ambient AI assistant designed to alleviate the documentation burden on healthcare providers. By integrating advanced AI technology, Nabla enables clinicians to save significant time—averaging 2 hours per day—allowing them to focus on patient care rather than administrative tasks. With deployment in over 100 health organizations and a user base of more than 50,000 clinicians, Nabla has transformed clinical documentation practices and enhanced the overall healthcare experience.
Enterprise Customer Success Director
3 days ago
Nabla
Artificial Intelligence • Healthcare Insurance • Healthcare
Nabla is a leading ambient AI assistant designed to alleviate the documentation burden on healthcare providers. By integrating advanced AI technology, Nabla enables clinicians to save significant time—averaging 2 hours per day—allowing them to focus on patient care rather than administrative tasks. With deployment in over 100 health organizations and a user base of more than 50,000 clinicians, Nabla has transformed clinical documentation practices and enhanced the overall healthcare experience.
📋 Description
• Develop and maintain strong relationships with key enterprise accounts, understanding their needs and helping maximize the impact of our product. • Lead the onboarding process for new customers, ensuring a smooth transition for all providers and quick adoption of our product. • Monitor account health and performance metrics, providing regular reports and insights to internal stakeholders. • Collaborate with the sales team to identify and secure expansion opportunities with existing customers. • Gather and analyze customer feedback, advocate for customer needs within the company, and collaborate with the product team to shape the product roadmap.
🎯 Requirements
• 6+ years of experience in customer success, account management, or a related role, preferably at a SaaS healthcare technology company. • Strong experience in and understanding of the healthcare industry and the needs of clinicians. • Excellent interpersonal and communication skills, with the ability to build trust with a wide range of customer stakeholders. • Strong analytical and problem-solving skills, with the ability to identify issues and develop effective solutions. • Ability to quickly learn and understand complex technical products and explain them to non-technical users. Experience with EHR integration is a plus. • Ability to thrive in a fast-paced, dynamic startup environment and manage multiple priorities effectively.
🏖️ Benefits
• Competitive salary and stock options • 100% individual coverage for Medical, Dental, and Vision insurance • Unlimited paid time off and 11 national holidays • Unlimited sick leave • Paid leave for new parents • $1,500 to purchase home office equipment • Full ownership of your time and schedule
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🇺🇸 United States – Remote
💵 $211.3k - $273.8k / year
💰 Post-IPO Equity on 2021-01
⏰ Full Time
🔴 Lead
🏆 Customer Success
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