Bilingual Patient Representative – Full-Time

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National Association of Community Health Centers (NACHC)

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1971

⚕️ Healthcare Insurance

🤝 Non-profit

🌍 Social Impact

Healthcare Insurance • Non-profit • Social Impact

National Association of Community Health Centers (NACHC) is a non-profit organization dedicated to advocating for community health centers across the United States. Founded in 1971, NACHC represents the interests of over 30 million patients served at local community health centers. The organization provides support for health centers through a variety of programs focused on clinical affairs, care coordination, policy and advocacy, training, and research. NACHC also works on important initiatives such as promoting value-based care models and addressing social drivers of health to ensure health centers can effectively serve underserved populations. Their efforts include organizing conferences, providing technical assistance, and securing funding for health centers to improve access to essential healthcare services.

📋 Description

• Serve as overflow support to multiple practices by, answering and working incoming calls and messages • Answer and triage incoming phone calls and app messages from our current patients • Act as the second line of call for incoming calls from new patients • Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests) • Check and respond to voicemail and after hours messages • Schedule patients from incoming phone calls • Conduct no show and cancelation follow-up • Support schedule re-shuffles (e.g., when provider is called out) • Work through appointment ticklers • Support central communications intake and follow up through various mediums • Other duties as assigned

🎯 Requirements

• Minimum of two years of medical receptionist or customer service experience and/or training • Excellent communication skills • Ability to solve practical problems in various situations • Must have the ability to multitask

🏖️ Benefits

• Competitive compensation • Health; dental & vision, with an HSA/FSA option • 401(k) with employer match • Paid time off • Paid parental leave