Associate Principal Consultant, Salesforce Business Analyst

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Nagarro

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

Nagarro is a global leader in digital engineering and technology consulting. The company helps clients become innovative, digital-first businesses by leveraging technology to drive business breakthroughs. Known for its entrepreneurial agility and CARING mindset, Nagarro offers a wide range of services, including digital engineering, intelligent enterprise solutions, and experience and design services. With over 17,900 employees across 37 countries, Nagarro collaborates with industry leaders to accelerate digitalization and technology-led innovation.

📋 Description

• Lead Salesforce business analysis, discovery, and requirements gathering initiatives across business and technology teams • Independently drive Discovery and Design Workshops to understand business processes, pain points, requirements, and desired outcomes • Translate business requirements into scalable and configurable Salesforce solutions • Define and document Salesforce requirements covering workflows, reports, custom objects, validation rules, business processes, and data requirements • Manage Salesforce projects through requirements gathering, planning, execution, scope management, and delivery • Develop and maintain solution documentation, including process flows, data models, business requirements, and technical specifications • Collaborate with design, development, QA, and technical teams to translate business requirements into solutions • Establish and maintain a requirements management strategy, including elicitation, documentation, review, approval, and change management processes • Facilitate backlog grooming, requirement prioritization, refinement, and stakeholder approval activities • Monitor project scope against the SOW, identify scope deviations, and communicate required changes through change control • Identify and resolve complex business and process issues, including root cause analysis where required • Support Agile delivery ceremonies, including backlog refinement, sprint planning, reviews, and retrospectives • Provide stakeholder communication and coordination throughout the Salesforce project lifecycle • Ensure Salesforce solutions address critical business operations, process requirements, and user needs • Maintain requirements and solution documentation for implementation, testing, deployment, and future enhancements

🎯 Requirements

• 9 years of experience as a Salesforce Business Analyst • Strong hands-on experience in Salesforce business analysis, requirements gathering, process analysis, solution design, and stakeholder management • Expertise independently driving Discovery and Design Workshops with business and technical stakeholders • Experience translating business requirements into scalable Salesforce solutions, including workflows, reports, custom objects, validation rules, and configurable solutions • Experience managing Salesforce projects end-to-end, including requirements gathering, planning, execution, and stakeholder coordination • Experience creating and maintaining Salesforce solution documentation, including process flows, data models, requirements, and technical specifications • Ability to collaborate with design and technical teams to address business processes and operational requirements • Experience developing and maintaining a requirements management strategy, including elicitation processes, documentation standards, review, and approval mechanisms • Understanding of backlog grooming, requirements prioritization, attributes, review, and approval processes • Experience monitoring project scope against SOW, identifying scope variances, and supporting change control processes • Good-to-have experience with JIRA or equivalent Agile project management tools • Good-to-have experience in Root Cause Analysis and structured problem-solving • Strong experience working in an Agile delivery environment • Excellent analytical, problem-solving, stakeholder management, project management, collaboration, written, and verbal communication skills • Bachelor’s or master’s degree in computer science, Information Technology, or a related field

🏖️ Benefits

• Remote work • Dynamic and non-hierarchical work culture • Opportunity to work at a Digital Product Engineering company operating across 40 countries