Director of Engineering

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October 28

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Narvar

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eCommerce • SaaS • Retail

Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.

201 - 500 employees

Founded 2012

🛍️ eCommerce

☁️ SaaS

🛒 Retail

💰 $30M Series C on 2018-08

📋 Description

• Lead and grow a high-performing engineering team focused on delivering world-class Shopify-native solutions that delight both merchants and end consumers. • Translate business and product requirements into clear technical roadmaps and engineering execution plans. • Partner closely with Product Management to define the technical strategy—building scalable, intelligent, and secure integrations leveraging platform APIs, webhooks, and workflows. • Inspire, mentor, and develop your team, fostering a culture of innovation, ownership, and continuous improvement. • Drive modern engineering practices including CI/CD, automated testing, and observability, ensuring frequent, high-quality releases. • Collaborate cross-functionally with Product, UX, Sales, and Customer Success to ensure a seamless experience across the Shopify merchant lifecycle. • Partner with Recruiting to attract, hire, and retain exceptional, diverse engineering talent. • Provide production support for key merchant experiences, proactively improving reliability, scalability, and performance.

🎯 Requirements

• BS/MS in Computer Science, Information Systems, or equivalent experience. • 15+ years of software engineering experience, including at least 5+ years managing managers and senior engineers. • Proven experience building and scaling high-performance SaaS products in an agile, cloud-native environment. • Hands-on technical expertise in at least one of: Ruby, Java, Python, Go, or Node.js, with a deep understanding of API-driven architectures. • Experience with the Shopify ecosystem—including APIs, Flows, webhooks, OMS, POS, and payment systems—is highly preferred. • Demonstrated ability to build scalable, reliable, and high-availability systems using modern frameworks and cloud technologies (AWS, GCP). • Track record of partnering closely with Product and Design to deliver high-quality features at speed. • Excellent organizational and communication skills with the ability to translate technical concepts for non-technical stakeholders. • A leadership style that values empowerment, inclusion, and technical excellence.