Senior Product Manager – Security

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September 22

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Narvar

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eCommerce • SaaS • Retail

Narvar is a company that specializes in creating intelligent post-purchase experiences for ecommerce businesses. Their platform provides a range of services to enhance customer engagement and retention, from setting clear delivery expectations and proactive multi-channel messaging to seamless returns and exchanges. Narvar's solutions are designed to build loyalty by personalizing the consumer journey and optimizing reverse logistics, ultimately converting and retaining customers while increasing revenue and reducing costs. The company boasts a powerful network and integrations with popular platforms like Shopify, Zendesk, and Salesforce, and supports over 2,000 retailers globally. Narvar's services cater to a variety of industries including apparel, electronics, and beauty, providing exceptional post-purchase experiences through actionable insights and data-driven interactions across their ecosystem.

201 - 500 employees

Founded 2012

🛍️ eCommerce

☁️ SaaS

🛒 Retail

💰 $30M Series C on 2018-08

📋 Description

• Develop a deep understanding of the platform, application suite, market and customers to drive strategic planning and growth in returns, exchanges, delivery claims and similar capabilities • Serve as a driving force for innovation in the customer and end user experience, working closely with design and research teams on developing the best UX for hundreds of millions of consumers • Interface with clients to gather requirements, iterate on product features, and represent Narvar as a valuable business partner • Build strong relationships and facilitate strategic alignment and decision-making with cross-functional leads and other product managers • Identify and interpret immediate and/or upcoming client needs and work with the team to develop a product feature plan that addresses them • Specify, prioritize, and communicate product requirements that contain user stories, business rules, flows, interaction design guidance, and use cases • Define and analyze key product feature metrics to optimize features post-launch • This role reports to the Director of Product Management

🎯 Requirements

• 10+ years of software product management experience in high-leverage roles • 5+ years working in SaaS startups, ideally in ecommerce or retail fields • Track record of creating highly intuitive and usable business- and consumer-facing experiences • Ability to drive growth in ambiguous environments and bring others along • Proven ability to collaborate across teams and geographies • Skilled in analyzing and synthesizing data to set strategic goals while ensuring continuous measurement and iteration against it • Exceptional communication skills, with the ability to flex your style based on the audience and effectively engage C-level executives • Ability to keep perspective • Bachelor's degree in business administration, marketing, computer science, economics, or a related field; or equivalent work experience • Bonus: Familiarity with Metabase, SQL, or similar business intelligence tools • Bonus: Technical background, ability to read and understand API documentation or formal education in programming

🏖️ Benefits

• Remote - North America (location indicated as "Remote - North America") • Work culture that celebrates professional wins, baby showers, birthday parties, and other events • Equal-opportunity employer valuing diversity • Hubs in San Francisco, London, and Bangalore (global presence)