Bilingual International Customer Support Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $23 - $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Provide timely and accurate information to international customers and internal teams via phone, email, and other electronic channels • Manage high volume of international customer accounts and their support needs • Resolve customer inquiries and issues promptly and communicate the resolution clearly and logically. Troubleshoot the issue and identify the root cause • Partner with Sales team counterparts to follow-up on missing information needed to process and report ordered tests • Document all customer interactions, communications, actions taken, and follow ups in our customer service applications • Collaborate with internal teams such as sales, product development, and lab operations to ensure customer needs are met effectively • Coordinate with logistics and shipping teams to resolve any shipping, customs, or delivery issues related to kits or samples • Provide training and educational support to our internal teams and customers on test ordering processes • Stay updated on the latest company products, services, and processes (including samples required, test turnaround time, required order information, required waivers, etc…) to offer the best support • Track and report common customer issues, providing feedback for process improvements or product enhancements • Lead or support special projects and other duties as required to meet business needs • Assist in testing upgrades to and development of new customer service tools • Stay current with Natera training requirements and assist with mentoring and training new employees on international support processes • Note this role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) to perform the job

🎯 Requirements

• Strong communication skills, with fluency in English and Spanish • Two-year degree and/or 4 years minimum of related experience, undergraduate degree preferred • Previous customer service experience, ideally in the healthcare, biotechnology, or diagnostics industry • Ability to work independently and as part of a global team • Excellent problem-solving skills and attention to detail. Ability to complete tasks in a resourceful and efficient manner • Proficient in using CRM software and customer support tools

🏖️ Benefits

• Comprehensive health benefits (medical, dental, vision) • 401(k) with company match • Generous paid time off and company holidays • Additional wellness and work-life benefits