Patient Coordinator

🔥 2 minutes ago

🇺🇸 United States – Remote

💵 $61.6k - $77k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

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Natera

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2004

🧬 Biotechnology

⚕️ Healthcare Insurance

💊 Pharmaceuticals

Biotechnology • Healthcare Insurance • Pharmaceuticals

Natera is a global leader in cell-free DNA testing technology, specializing in non-invasive genetic testing and diagnostics. The company's innovative solutions focus on areas such as prenatal screening, cancer detection, and organ transplant monitoring. By using advanced bioinformatics and DNA analysis, Natera provides healthcare professionals and patients with critical information to make more informed medical decisions.

📋 Description

• Work with assigned Nurse Coordinator to maintain & support existing customers. • Assess the needs of patients with a focus on customer support, coordination of logistics, and problem solving. • Maintain and support a service-oriented relationship with patients. • Ensure all data and analysis requests from different parts of the organization are addressed in a timely manner. • Help manage our business system tools (e.g. QlikView, Salesforce). • Identify, nurture and grow patient relationships to influence and schedule ongoing testing. • Perform other duties as assigned. • Complete training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training as soon as possible but not later than the first 30 days of hire.

🎯 Requirements

• Minimum of 2 years of Call Center experience in an inbound and outbound capacity. • Minimum of 2 years of sales experience. • Background in medical or biological sciences preferred.

🏖️ Benefits

• Comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents. • Free testing for employees and their immediate families. • Fertility care benefits. • Pregnancy and baby bonding leave. • 401k benefits. • Commuter benefits. • Generous employee referral program.