Chemical Technician

🔥 13 hours ago

🗽 New York – Remote

🗽 New York – Remote

💵 $28 - $33 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

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National Carwash Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1973

🔧 Hardware

🤝 B2B

Hardware • B2B

National Carwash Solutions is a provider of car wash equipment, branded cleaning chemistries, aftermarket parts and end-to-end services for car wash operators. The company designs and supplies hardware such as in-bay automatics, tunnel systems, vacuums, water treatment and detailing equipment, and supports customers with installation, a large direct service network, parts e-commerce, training and consulting. NCS serves single- and multi-site operators, petroleum/convenience retailers, fleets and other B2B customers, positioning itself as a full-suite partner for building, running and scaling car wash businesses.

📋 Description

• The Chemical Technician plays a critical role in our engagement and customer longevity. • It is responsible for ensuring maximum customer satisfaction, troubleshooting and resolving immediate issues, proactively addressing any potential issues and identifying areas of opportunity as it relates to the customer experience. • Provide professional, expert solutions to all customers, to enable their business to be profitable and leave their customers satisfied with a clean, shiny, dry vehicle every time they use our products • Site Preventative Care & troubleshooting: Titration of product as needed Volumemetrics for product as needed Minor chemical equipment/application repairs • Customer Satisfaction: Responsible for site chemical conversions & installations, and keeping the customers informed of progress Monitor customer levels and responsible for Chemical Inventory & replenishment orders placed at sites under responsibility • Maintain Wash Key Reporting - Service Report Conduct NCS Site Surveys using the template • Support & execute on corporate accounts (CTC) per the protocols Provide on-site revenue program training Conduct Technical & Chemistry basic training with appropriate location personnel Maintain accurate and up-to-date computer files (SF, Portal, Google & CTM) of customers and their issues • Analyze customer outputs, and make recommendations on technical updates or ways to increase efficiency and wash counts for the designated site. • Customer Expansion: Identify areas of opportunity for our account, conduct an initial intake discussion and communicate to sales management.

🎯 Requirements

• Associate Degree in Business Administration or related field preferred; or equivalent practical experience • Car Wash experience is preferred but not required • Basic mechanical knowledge & aptitude • Ability to communicate internally and externally across all levels of the organization • Good microsoft office skills and basic knowledge of a computer • Demonstrated ability to provide the highest level of customer service and support. • Ability to function with minimal supervision and work in a team environment. • Must be a self-starter and be extremely motivated. • Exemplary organizational skills and attention to detail • Ability to support overnight travel up to 40% based on territory & customer needs.

🏖️ Benefits

• comprehensive health, dental and vision coverage • matching 401(k) • paid time off • professional development • training • flexibility • opportunities for advancement