Associate Benefits Advocate

🔥 4 hours ago

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Nava Benefits

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2019

👥 HR Tech

🤝 B2B

☁️ SaaS

🔥 Funding within the last year

💰 $30M Series C - Nava on 2025-10

HR Tech • B2B • SaaS

Nava Benefits is a modern employee benefits broker that pairs elite benefits advisors with an AI-powered SaaS platform (HQ) to simplify benefits administration, streamline renewals, and provide 24/7 support to employees and their families. The company helps HR teams save time, lower healthcare costs, centralize benefits documents, run audits and benchmarking, and offer AI-driven, self-serve member support and plan decision tools. Nava emphasizes alternative health plan strategies (self-funding, PBMs, captives) and positions itself as a tech-enabled extension of HR.

📋 Description

• Own your queue end-to-end: respond to member inquiries within a 1-business-day SLA, keep cases moving, and provide weekly updates • Resolve eligibility issues: work directly with carriers and vendors to fix situations where a covered benefit isn't being honored • Review bills and claims for accuracy • Answer benefits coverage questions • Navigate carrier escalations • Handle app and access issues • Be fluent in the platform • Contribute to how we get better

🎯 Requirements

• 3+ years of experience in a benefits brokerage in a direct member-facing or service role • Health Insurance License strongly preferred • Real carrier fluency: you know how to navigate a carrier call, escalate effectively, and get things resolved without a lot of back-and-forth • Experience managing a high-volume queue, including during open enrollment season • Strong written communication • Comfort in a tech-forward environment • A self-managing work style • Bilingual (Spanish) is a meaningful plus

🏖️ Benefits

• Medical insurance, including a $0 premium HDHP plan for individuals • Dental • Vision • Telehealth and Virtual Primary Care Visits • OneMedical membership • Wellhub • $50 monthly benefit to improve your mental or physical health • Stock options • 401(k) with a $2,000 match • FSA • HSA • Flexible PTO • 12 weeks of paid parental leave with 2 weeks of transition time • $50 monthly connectivity reimbursement • Company-paid short-term disability • Long-term disability • Life insurance • Additional voluntary benefits like supplemental life, AD&D, hospital indemnity, accident, and critical illness coverage • $1,000 home office setup stipend • Access to an Employee Assistance Program (EAP)