Navan
Enterprise • SaaS • Finance
Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.
Business Travel Consultant - German
Job not on LinkedIn
June 18
🗣️🇩🇪 German Required
Navan
Enterprise • SaaS • Finance
Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.
📋 Description
• Join Navan in Powering In-Person Connections with Relentless Innovation • START DATE: October • At Navan, our mission is to make travel seamless and empowering, so travelers can focus on being there, not getting there. Our Travel Experience team is at the heart of this mission! • As a key member of our fast-growing Travel Experience team, you'll support our users’ travel needs directly. You’ll take ownership of customer satisfaction by resolving issues, communicating effectively, and collaborating with internal teams to clear any obstacles for travelers — all while delivering an exceptional customer experience. As our frontline, you’ll provide valuable feedback to our product, design, and engineering teams to enhance our customer-facing and internal platforms. This exciting role allows you to impact daily operations, traveler experiences, and product development directly. • NOTE: Candidates must reside in Portugal for consideration, or willing to relocate. Please submit all applications in English. • Provide top-tier travel support via chat, calls, and emails • Maintain up-to-date knowledge on suppliers, destinations, and systems • Quickly assess customer needs, urgency, and preferences • Accurately handle hotel, flight, car, and rail bookings • Guide customers in self-service options on the Navan platform and app • Respond promptly, meeting SLA expectations • Follow company and customer policies, ensuring global compliance • Give feedback to stakeholders on goal progress and key processes • Participate in team meetings on products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics
🎯 Requirements
• Experience: 5+ years as a Travel Consultant covering air, rail, and hotel bookings; 3+ years with GDS (Sabre, Amadeus, or Galileo) – Both mandatory • Language: Fluency in English and German - Mandatory fluency in both languages • Customer Service: Background in contact center or customer-facing roles • Tech Skills: Comfortable using tools like Gmail, Zendesk, Slack, and Salesforce • Availability: Flexible to work rotating shifts, Monday to Sunday, between 7 AM and 11 PM • Skills: Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues • Attitude: Empathetic, professional, and excellent at communicating verbally and in writing
Apply Now