Business Travel Consultant – Out of Hours

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Navan

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

📦 Logistics

💼 Consulting

Travel • Logistics • Consulting

Navan is a company offering comprehensive business travel solutions and expense management services, aimed at optimizing corporate travel programs. Their platform caters to small businesses and large enterprises by providing tools for managing travel bookings, company cards, and expenses. Navan enhances financial visibility and control through automated expense categorization and reporting, while empowering employees with easy booking and expense tracking capabilities. The platform supports seamless integration with existing financial systems and emphasizes sustainability in travel. Navan is trusted by thousands of companies globally and enhances productivity through its AI-powered insights and user-friendly interface.

📋 Description

• Provide top-tier travel support via chat, calls, and emails • Maintain up-to-date knowledge on suppliers, destinations, and systems • Assess customer needs, urgency, and preferences • Handle hotel, flight, car, and rail bookings • Guide customers in self-service options on the Navan platform and app • Respond promptly while meeting SLA expectations • Follow company and customer policies and ensure global compliance • Provide stakeholders with feedback on goal progress and key processes • Participate in team meetings covering products, suppliers, and industry updates • Stay current on travel industry best practices • Maintain attendance, complete assigned training, and meet performance metrics

🎯 Requirements

• 5+ years as a Travel Consultant covering air, rail, and hotel bookings; both mandatory • 3+ years of experience with a GDS such as Sabre, Amadeus, or Galileo; both mandatory • Fluency in English, written and verbal • Background in contact center or customer-facing roles • Comfortable using Gmail, Zendesk, Slack, and Salesforce • Flexible availability for rotating shifts, Monday to Sunday, between 7 AM and 11 PM • Ability to multitask, resolve urgent matters quickly, and work independently to troubleshoot issues • Empathetic, professional, and excellent verbal and written communication • Must reside in Portugal or be willing to relocate