Customer Support Engineer

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July 2

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Naviant

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SaaS • Enterprise • Productivity

Naviant is a leading business process and content management consulting firm focused on digital transformation. The company specializes in maximizing productivity and empowering employees through technology by simplifying and automating business processes. Naviant offers solutions such as Enterprise Content Management (ECM), Optical Character Recognition (OCR) software, Robotic Process Automation (RPA), and various workflow automation tools. By addressing process improvement first, Naviant helps companies increase efficiency, gain insights into business data, and ultimately improve profitability. Naviant takes pride in its expertise with ECM tools like OnBase, integrating solutions that enhance business operations across various industries, such as government, healthcare, insurance, and more.

51 - 200 employees

☁️ SaaS

🏢 Enterprise

⚡ Productivity

💰 $25M Venture Round on 2000-03

📋 Description

• Provide technical support to customers via phone, email, and remote sessions • Diagnose and resolve software issues • Collaborate with internal teams to escalate and resolve complex problems • Develop and maintain skill set necessary to install, configure, and support various solutions • Plan and execute software upgrades and install software patches • Perform system audits and analysis to provide recommendations to enhance system functions • Conduct training sessions for customers on product usage and best practices • Document support cases and solutions in knowledge base • Obtain necessary certifications to perform job duties

🎯 Requirements

• Associate or bachelor’s degree in technology related field or equivalent working experience • Self-driven with the ability to operate successfully with minimal oversight • Experience in a direct customer support role • Strong problem-solving skills and ability to think analytically • Effective communication and interpersonal skills • Experience installing and troubleshooting software solutions • Ability to evaluate new operating systems, networking technologies, and hardware advancements • Experience scripting in HTML, CSS, and JavaScript, preferred • Experience in .NET development, specifically C#, preferred • Prior experience with content management, capture, and RPA software, beneficial

🏖️ Benefits

• Health, Dental, and Vision Insurance • Disability and Life Coverage • Flexible Spending Plans • Paid Time Off (PTO) • 401(k) with Match Program • Remote Work Environment • Home Office Allowance • Parent Program • Lifestyle Spending Account (LSA) • Charitable Giving Program • Volunteer Time Off (VTO) • Wellness Initiatives