Senior Manager, Client Support

October 1

🐻 Alaska – Remote

Although this job is listed in Alaska, this company may be open to hiring remote in other states.

🌺 Hawaii – Remote

Although this job is listed in Hawaii, this company may be open to hiring remote in other states.

+11 more states

🐻 Alaska – Remote 🌺 Hawaii – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🌶️ New Mexico – Remote 🌾 North Dakota – Remote 🎸 Mississippi – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote 🦬 Wyoming – Remote

💵 $105.3k - $131.6k / year

⏰ Full Time

🟠 Senior

📁 Client Services

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Navitus Health Solutions

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Healthcare Insurance • Pharmaceuticals • B2B

Navitus Health Solutions is a pharmacy benefit manager (PBM) that provides transparent, people-centered pharmacy benefit solutions to health plans, employers, government programs and other plan sponsors. The company operates a 100% pass-through, cost-plus model that emphasizes lowering medication costs, managing formularies, specialty drug management (including a cost-plus specialty pharmacy), claims adjudication, pharmacy network management, and member enablement and support services. Navitus positions itself as a fiduciary partner focused on affordability, compliance, clinical quality and improving health outcomes through tailored PBM services and digital health integrations.

1001 - 5000 employees

Founded 2003

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🤝 B2B

📋 Description

• Serve as the subject matter expert (SME) for pharmacy networks, including retail, specialty, and mail-order. • Participate in regular client meetings, including quarterly business reviews, as the provider network SME. • Act as a strategic advisor to account teams on provider network initiatives aligned with client goals. • Communicate pharmacy network strategies, performance metrics, and optimization opportunities in a clear and consultative manner. • Oversee and improve client support processes and procedures, ensuring timely and accurate responses to client inquiries regarding provider services. • Translate client needs into actionable initiatives within the Provider Services organization. • Contribute to RFPs and client presentations by providing insights from the provider network perspective. • Manage a team including responsibility for hiring, training, and developing client support staff. • Participate in, adhere to and support compliance and diversity, equity, and inclusion program objectives. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree in healthcare administration, business management, pharmacy, or related field, or equivalent work experience, required. • 5-6 or more years’ business experience in PBM implementation, client management, or project management required. • Strong understanding of PBM processes, pharmacy benefits, and healthcare industry regulations. • 3 years of experience in business or finance is preferred. • Management experience, success with leading the development and implementation of a new customer service system. • Participate in, adhere to, and support compliance program objectives. • The ability to consistently interact cooperatively and respectfully with other employees

🏖️ Benefits

• Top of the industry benefits for Health, Dental, and Vision insurance • 20 days paid time off • 4 weeks paid parental leave • 9 paid holidays • 401K company match of up to 5% - No vesting requirement • Adoption Assistance Program • Flexible Spending Account • Educational Assistance Plan and Professional Membership assistance • Referral Bonus Program – up to $750!