Senior Site Reliability Engineer, Messaging Services

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $140k - $150k / year

⏰ Full Time

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

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NBA

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🏠 Real Estate

🤝 B2B

Real Estate • B2B

NBA is an award-winning architecture and interior design studio founded in 2007 by Architect Nadia Bakhurji, based in the GCC. The firm delivers human-centered architecture and interiors across residential, offices, commercial/retail, mixed-use, master planning, and public projects, emphasizing modern design methodologies, high-quality craftsmanship, and a client-first collaborative process. NBA has an established track record of regional and international awards and works with both private developers and public-sector clients.

📋 Description

• Own reliability and operational excellence for messaging and collaboration platforms. • Serve as a senior escalation point for complex issues across Proofpoint, Exchange, Outlook, SMTP, and various collaboration services. • Lead incident response, service restoration, and root cause analysis in high-pressure, real-time scenarios. • Design and operate highly available, secure, and compliant messaging architectures. • Automate operations using PowerShell and Microsoft Graph. • Administer and support Slack and Microsoft Teams, including tenant/workspace configuration and escalations. • Provide white-glove, high-touch support for the NBA Executive Leadership Team, requiring professionalism, discretion, and urgency. • Partner with Security, Legal, and Audit teams on compliance, retention, and eDiscovery. • Participate in a formal rotating on-call schedule. • Provide after-hours, weekend, and holiday support. • Respond rapidly to incidents impacting game operations, executive leadership, or league-wide communications.

🎯 Requirements

• A bachelor's degree in computer science or related technical field • 10+ years of experience in enterprise messaging, infrastructure, or reliability engineering. • Deep expertise in Microsoft Exchange Online / M365 and hybrid messaging environments. • Strong experience with email security (DMARC, DKIM, SPF, ARC; Proofpoint a plus). • Advanced PowerShell automation skills. • Experience supporting Slack enterprise environments. • Proven ability to support executives and business-critical operations with urgency and precision. • Calm, decisive, and effective during live incidents and high-visibility NBA events.

🏖️ Benefits

• medical • dental • vision • life/AD&D insurance • short- and long-term disability • fertility and family-forming assistance • wellbeing allowance • educational assistance • mental health coaching/therapy • tax advantaged accounts such as HSA and healthcare/dependent care FSAs • a 401(k) retirement plan • time off benefits that include vacation, sick time, and personal days