NBCUniversal
Media • Entertainment
NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.
Manager, Conversational Experience
Job not on LinkedIn
7 hours ago
🏄 California – Remote
⛰️ Colorado – Remote
+11 more states
💵 $89.5k - $209.8k / year
⏰ Full Time
🟠 Senior
🔴 Lead
👔 Manager
🦅 H1B Visa Sponsor
NBCUniversal
Media • Entertainment
NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.
📋 Description
• Managing chatbot experiences across digital channels • Digital product ownership • Conversational design responsibilities • Working cross-functionally with various teams • Analyzing human-agent resolution patterns • Collaborating on usability testing • Implementing repair strategies • Supporting backlog grooming and sprint planning • Monitoring performance with analytics
🎯 Requirements
• Bachelor's Degree • 7-10 Years Relevant Work Experience • Collaborative skills • Customer Experience (CX) expertise • Experience Design • User Experience (UX) proficiency • Independent judgment
🏖️ Benefits
• best-in-class Benefits
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