Senior Technician, NETS Advanced Voice Routing

Job not on LinkedIn

🔥 58 minutes ago

🏄 California, Colorado, +9 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote 🍁 Vermont – Remote ☕ Washington – Remote

💵 $18.6k - $43.7k / year

⏰ Full Time

🟠 Senior

✨ Technician

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Performing advanced troubleshooting and data analysis to diagnose and resolve trouble tickets, and technical issues nationwide • Utilizing multiple software systems to investigate, triage, and address complex repair and security-related issues • Collaborating with engineers, third parties, and business partners to identify root causes and improve troubleshooting processes • Maintain accurate records and update systems with manual interventions when required • Providing real-time technical support to operations personnel, and business support teams via inbound calls and emails • Training and mentoring employees on various applications, troubleshooting techniques, and system best practices • Monitoring and reporting network outages and restoration events, escalating issues as necessary to resolution teams • Identifying customer-reported trends, escalating process improvement opportunities, and recommending changes to enhance technical support efficiency • Acting as a liaison between internal and external teams to resolve technical issues and communicate resolutions effectively • Ensuring compliance with technical support standards, industry best practices, and regulatory requirements for security and operational integrity • Regular, consistent, and punctual attendance; Must be able to work nights and weekends, variable schedule(s) and overtime as necessary

🎯 Requirements

• Experience with tools and software such as Sprinkler, Remedy TTS, IOP/Service Now, Fetch It Up, and ECM • Experience using a ticketing system, required • Have an analytical mindset and technical aptitude • Can successfully work independently and be a self-starter • 7-10 Years relevant work experience • High School Diploma / GED

🏖️ Benefits

• Best-in-class Benefits to eligible employees • Personalized support options • Expert guidance and always-on tools