nCino, Inc.
Finance • Fintech • SaaS
nCino, Inc. is a financial technology company that provides cloud-based solutions for financial institutions. Its platform is designed to digitize and reengineer business processes in the commercial banking, consumer banking, mortgage, and small business sectors. By integrating data and people on a single platform, nCino enhances decision-making, risk management, and customer satisfaction. Notably, its nIQ, a generative AI banking advisor, assists financial institutions in streamlining operations and improving efficiency. With a strong focus on customer success and comprehensive support, nCino aims to usher in a new era of digital banking experiences.
Associate Support Engineer
Job not on LinkedIn
March 28
nCino, Inc.
Finance • Fintech • SaaS
nCino, Inc. is a financial technology company that provides cloud-based solutions for financial institutions. Its platform is designed to digitize and reengineer business processes in the commercial banking, consumer banking, mortgage, and small business sectors. By integrating data and people on a single platform, nCino enhances decision-making, risk management, and customer satisfaction. Notably, its nIQ, a generative AI banking advisor, assists financial institutions in streamlining operations and improving efficiency. With a strong focus on customer success and comprehensive support, nCino aims to usher in a new era of digital banking experiences.
📋 Description
• Maintain regular, clear communication with customers across multiple channels (email, chat, phone, Zoom etc.). • Become an expert in the nCino KYC Africa system, demonstrating advanced knowledge to address customer needs effectively. • Perform ongoing configuration on the nCino KYC Africa system to adjust the application for customer needs. • Educate customers on new product features and functionalities, enhancing their experience with the system. • Resolve product-related issues and concerns swiftly and efficiently. • Proactively identify and address process gaps to improve customer satisfaction. • Approach all tasks with dedication and a positive, energetic attitude. • Collaborate across departments to solve customer issues when necessary.
🎯 Requirements
• Bachelor’s Degree in a relevant field or equivalent experience. • 2+ years of experience in customer service, account management, or a similar role. • Strong commitment to customer service and satisfaction, with a focus on delivering quality technical support. • Exceptional problem-solving, decision-making, and interpersonal skills. • Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences. • Basic Excel proficiency. • High energy and a positive attitude, with the ability to manage multiple priorities and think creatively. • Strong attention to detail, time management skills, and a driven, humbly confident attitude. • Previous experience with Zendesk or similar customer service systems.
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