Enterprise Customer Success Manager

🔥 34 minutes ago

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Ncontracts

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2009

☁️ SaaS

📋 Compliance

🏦 Banking

💰 Private Equity Round - Ncontracts on 2015-05

SaaS • Compliance • Banking

Ncontracts is a provider of integrated risk and compliance management software and services focused on financial institutions. Their SaaS platform offers enterprise risk management, compliance management (including AI-powered regulatory research and complaint categorization), vendor/third‑party risk management, audit and findings management, business continuity, cybersecurity assessments, and lending compliance (CRA, HMDA, 1071). Ncontracts serves banks, credit unions, mortgage lenders, fintechs and wealth managers, combining attorney-created knowledge bases, AI tools, and implementation/support services to help institutions manage regulatory obligations and third‑party risk.

📋 Description

• Manage a portfolio of Enterprise & Strategic clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy. • Drive business process recommendations to accelerate the adoption, retention, expansion, and value achievement while identifying and resolving risk. • Stay on top of evolving product/service offerings for high-touch Enterprise and Strategic level clients. • Work cross-functionally with Product, Sales, Support and others; facilitate conversations to help drive outcomes. • Track & monitor customer base and collaborate with account team on growth and expansion opportunities. • Prepare and deliver Business Reviews effectively and strategically. • Develop an advanced knowledge of our SaaS software solutions and related services?. • Develop a generalized understanding of our typical customer’s business and the outcomes they look to achieve with our solutions?. • Develop a specific working knowledge of named customer’s business and the outcomes they look to achieve with our solutions?. • Develop a working knowledge of the market and environment in which our customers operate?.

🎯 Requirements

• 5+ years of proven experience in Customer Success, Account Management, Business Development, or another senior level client-facing role at a SaaS organization • Experience in working with complex, multi-divisional, multi-geographical customers • Experience developing relationships with customer C-Suite • Demonstrated ability to influence and/or affect change • Analytical both quantitatively and qualitatively: must be comfortable with PowerPoint, Excel, Word and willing to learn new programs. • Expert at juggling dozens of competing demands and managing limited time. • Team-oriented and results driven to get things done for our customers. • Proven track record of being a strategic Customer Success Manager • Passionate about building a great company and a great product. • Intellectually curious, adaptable, catalyst? • Ideal team player: hungry, humble, smart? • Customer focused?

🏖️ Benefits

• A fun, fast-paced work environment • Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more!