Enterprise Customer Success Manager

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October 25

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Ncontracts

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Compliance • Finance • SaaS

Ncontracts is a provider of integrated risk management and compliance software solutions aimed at financial institutions, mortgage companies, and fintechs across the United States. The company offers a comprehensive suite of tools such as risk management, vendor management, compliance management, and audit management software. Ncontracts is dedicated to helping organizations automate complex processes, reduce risk, and ensure compliance with regulatory standards. Their offerings include specialized solutions for banks, credit unions, mortgage lenders, and wealth management firms, enabling them to manage risk and compliance efficiently and effectively. With a strong emphasis on providing industry-leading expertise and resources, Ncontracts empowers its clients to turn risk management challenges into strategic advantages.

201 - 500 employees

📋 Compliance

💸 Finance

☁️ SaaS

📋 Description

• Manage a portfolio of Enterprise & Strategic clients in their post-sales customer journey including kickoff, adoption, renewals, and advocacy. • Drive business process recommendations to accelerate the adoption, retention, expansion, and value achievement while identifying and resolving risk. • Stay on top of evolving product/service offerings for high-touch Enterprise and Strategic level clients. • Work cross-functionally with Product, Sales, Support and others; facilitate conversations to help drive outcomes. • Track & monitor customer base and collaborate with account team on growth and expansion opportunities. • Prepare and deliver Business Reviews effectively and strategically. • Develop an advanced knowledge of our SaaS software solutions and related services​. • Develop a generalized understanding of our typical customer’s business and the outcomes they look to achieve with our solutions​. • Develop a specific working knowledge of named customer’s business and the outcomes they look to achieve with our solutions​. • Develop a working knowledge of the market and environment in which our customers operate​.

🎯 Requirements

• 5+ years of proven experience in Customer Success, Account Management, Business Development, or another senior level client-facing role at a SaaS organization • Experience in working with complex, multi-divisional, multi-geographical customers • Experience developing relationships with customer C-Suite • Demonstrated ability to influence and/or affect change • Analytical both quantitatively and qualitatively: must be comfortable with PowerPoint, Excel, Word and willing to learn new programs. • Expert at juggling dozens of competing demands and managing limited time. • Team-oriented and results driven to get things done for our customers. • Proven track record of being a strategic Customer Success Manager • Passionate about building a great company and a great product. • Intellectually curious, adaptable, catalyst​ • Ideal team player: hungry, humble, smart​ • Customer focused​

🏖️ Benefits

• Responsible PTO Plan that meets or exceeds state and local medical and family leave laws • 11 paid holidays • Community and social events to keep you connected and engaged • Mental Health Benefits • Medical, Dental and Vision insurance • Company-paid Group Life Insurance, Short- and Long-Term Disability • Flexible Spending Account & Health Savings Account • Aflac Benefits – Critical Illness, Cancer Protection, & Hospital Choice • Pet Insurance • 401 (k) with company match with eligibility on Day 1 of employment • 2 Paid Volunteer Time Off Days • And much more!