Healthcare Customer Service Representative

Job not on LinkedIn

March 30

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Logo of NC Psychiatric Association

NC Psychiatric Association

Healthcare Insurance • Non-profit • Education

NC Psychiatric Association is a professional medical organization that represents nearly 1,000 psychiatrists in North Carolina. It serves as the district branch of the American Psychiatric Association, focusing on mental health advocacy, education, and support for its members. The association provides resources such as training on psychological first aid, organizes conferences, and offers job postings for psychiatrists. It is committed to promoting mental health and well-being within the community, particularly in response to traumatic events and disasters.

📋 Description

• As a Healthcare Customer Service Expert, you will be the first point of contact for patients needing home healthcare services. • Typical phone calls range from interactions with customers who need basic information or to help those with more complex requests. • You will collect clinical and demographic information and enter it into our Advanced Psychiatry Associates portal.

🎯 Requirements

• High School Diploma or GED • Minimum 2 years Customer Service experience in a call center environment • Minimum 1 year of experience working in the healthcare or medical industry with medical terminology • Ability to navigate dual monitors and multiple applications • Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening) • Basic PC & Search Engine abilities

🏖️ Benefits

• Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match • Generous PTO, 401K Savings Plan, Paid Parental Leave, and more • Advancement Opportunities, professional skills training, and tuition reimbursement • Walgreens Discount - receive up to 25% off eligible items • Great culture with a sense of community

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