Customer Engineer

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NCR Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1884

💼 Consulting

🍽️ Food & Beverage

🏨 Hospitality

💰 $820M Post-IPO Equity on 2015-11

Consulting • Food & Beverage • Hospitality

NCR Corporation has evolved into two distinct companies: NCR Voyix and NCR Atleos. NCR Voyix provides digital commerce solutions tailored for retailers and restaurants on a global scale, enhancing their sales and customer interaction capabilities. In contrast, NCR Atleos focuses on expanding financial access by transitioning transactions to self-service channels and empowering financial institutions and retailers with its extensive ATM network. Together, these entities continue to build on NCR's legacy of facilitating insights, connections, and experiences across various commerce and financial landscapes.

📋 Description

• Diagnose and make minor repairs and replace modules on EPOS, self-checkouts, PCs, workstations, and peripherals • Perform second-line maintenance on ATMs and kiosks • Develop network and infrastructure skills • Install, maintain, and repair equipment within an assigned territory/region • Ensure continuity of customer operations and high customer satisfaction • Own customer problems or incidents until resolved to customer satisfaction or in compliance with agreed Service Level Agreements • Travel for customer service assignments and carry/lift tool kits and parts • Work rotating shifts when required • Work independently with minimal supervision and manage time effectively and proactively

🎯 Requirements

• Full DK driving license • Experience is preferred in break/fix, IT, computer/mechanical repair • Basic computer hardware and software knowledge • Experience with Windows operating systems • Experience in PC hardware maintenance • Basic network skillset • Ability to work with minimal supervision • Good problem-solving skills • Ability to quickly learn new skills • Ability to work under pressure • Excellent interpersonal and customer relationship skills • High level of mechanical/electrical aptitude • Ability to travel for prolonged periods and carry/lift tool kits and parts of varying weights • Ability to work rotating shifts when required • Offers of employment are conditional upon passage of applicable screening criteria

🏖️ Benefits

• Training will be provided to the right candidate • Vehicle provided • Tools provided • Laptop provided • Android phone provided • All other required tools provided