Customer Engineer

🔥 22 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🛠️ Implementation Specialist

👻 Ghost score 10%

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NCR Atleos

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Own assigned customer incidents through resolution or appropriate escalation • Make minor repairs and replace components on Tier I equipment, including PCs, workstations, peripherals, printers, front-end POS systems, ATMs, kiosks, and single-pocket proof encoders • Perform first-line maintenance on ATMs and kiosks • Assist with site preparation, cable installation, equipment staging, and minor equipment testing • Perform modular swaps, unit replacements, and preventative maintenance • Resolve customer concerns within agreed service-level agreements (SLAs) • Build working relationships with customers and develop local customer-account communication channels • Install and set up hardware, perform hardware modifications, first-line maintenance, and multi-vendor maintenance • Diagnose problems and follow security procedures at ATMs and financial institutions • Stage equipment at shops or customer sites and assist with equipment installation and field retrofit orders • Manage NCR assets and maintain parts inventory and records • Accurately report calls, activities, expenses, customer asset information, and billing data • Meet territory or country/region goals for revenue, call closure, utilization, parts fill rate, customer satisfaction, callbacks, and SLA performance

🎯 Requirements

• Valid driver's license • Cleared background check and drug screen • Ability to work nights, weekends, overtime, flex shifts, and on-call shifts • College degree or certificate in electronics or computer technology is preferred • One year of college-level courses, equivalent military training, or training in electronics or computer technology may constitute acceptable advanced training • One year of electronics or computer training at a recognized trade school, including theory and in-class hands-on time • A+ Certification • Job-related experience with electronic or electromechanical devices preferred but not required • Previous experience as an electronics bench or rework technician • Ability to travel, carry and lift a tool kit/parts weighing 1–50 lbs. • Ability to bend, squat, walk, stand, sit, climb, reach, push, pull, twist, and work in cramped or unusual positions • Ability to work under stress and engage in interpersonal relations • High school diploma listed as the education level

🏖️ Benefits

• Equal-opportunity employment policy • Employment conditional upon passage of applicable screening criteria

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