NCR Atleos
Banking • Fintech • Enterprise
NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.
Customer Engineer
October 28
NCR Atleos
Banking • Fintech • Enterprise
NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.
đź“‹ Description
• Provide prompt, professional, and courteous service to customers • Attend remote area ATM/CDM service and repair call • Perform ATM /CDM maintenance, repairs, and component replacements at the module level • Assist with site preparation, including cable installation, equipment staging, and standard testing • Provide regular status updates throughout the service process • Escalate issues following established procedures when necessary
🎯 Requirements
• Performing routine maintenance, minor repairs, and supporting site preparation activities • Deliver prompt and courteous responses to routine customer inquiries for Tier I products • Maintain accurate parts inventory and related records • Diagnose and resolve technical issues based on call details and direct interaction with customers • Take full ownership of customer issues until resolution in compliance with SLA requirements
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