Master Field Technician

🔥 27 minutes ago

🇹🇭 Thailand – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Technician

👻 Ghost score 10%

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Logo of NCR Atleos

NCR Atleos

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

📋 Description

• Verify, troubleshoot, isolate, repair, and test equipment to ensure quality, long-lasting repairs • Repair chronic units and outliers, working on an average of 2 ATMs each day • Complete full preventative maintenance on all modules • Use NCR Atleos knowledge systems, repositories, and resources • Manage PPK to ensure correct parts are on hand • Review device logs and decode them to identify root causes • Travel outside the regular service area as needed, including occasional overnight stays • Provide input to knowledge systems as required • Deliver quality support and enhanced results meeting established KPIs and customer SLAs • Coach and mentor local teams when needed • Comply with NCR Atleos policies, including shared values, code of conduct, health and safety, timekeeping, and fleet policies • Perform other corresponding duties and tasks as directed by the employer

🎯 Requirements

• Minimum 3 years of experience in NCR ATM repair • Completion of Basic and Advanced ATM training in NCRU • Recommendation from your Direct Manager • Proven performance through quality data • Knowledge of NCR Atleos ATM Diagnostic tools, Troubleshooting, and Repair processes • Knowledge of Electrical Engineering (preferred) • Advanced understanding of Networking Technology (preferred) • Great knowledge of NCR Atleos’ products and processes (preferred) • Offers of employment are conditional upon passage of screening criteria applicable to the job • Willingness and ability to work flexible schedules, which may include night and weekend shifts (where applicable), and to perform overtime work upon management request or need • Ability to travel outside the regular service area as needed, potentially requiring occasional overnight stays • Compliance with company fleet policies and safe-driving requirements

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