Junior Customer Support Engineer

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🕒 April 1

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DocQ

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

👥 HR Tech

🏢 Enterprise

💰 $35k Venture Round on 2020-03

SaaS • HR Tech • Enterprise

DocQ is a no-code automation platform designed for the modern workforce, enabling organizations to create dynamic workflows with embedded business logic quickly and effortlessly. It allows companies to replicate and automate any business workflow, resulting in significant efficiency gains. The platform features pre-built integrations with web-forms, CRMs, ERPs, HRISs, and ATSs, as well as a decision engine for document and data workflow management, e-Signatures, and audit trails. DocQ aims to simplify processes across various sectors including HR, legal, healthcare, banking, and education, making business processes more efficient. It is available as both a SaaS and on-premises solution.

📋 Description

• Take ownership to timely resolution of customer inquiries • Investigate and troubleshoot customer inquiries • Assist customers to solutions in a timely manner • Testing product/software change requests • Develop and maintain product documentation • Develop training materials, how to guides, solution articles, etc. to support product end users • Operate as a subject matter expert on our software products • Provide feedback and feature suggestions to improve overall usability of our software products • Continuous monitoring of systems utilized • Provide excellent customer support • Communicate in a clear and professional manner both internally and externally • Utilize technical documentation to investigate and resolve problems • Actively look for ways to improve and help customers.

🎯 Requirements

• High School Diploma or equivalent • Minimum of 6 months experience in SaaS product based customer service role • Must live in the Western United States • Self starter mindset • Problem solving mentality • Excellent communication skills (oral and written) • Fluency in the English language, including the meaning and spelling of words, rules of composition, and grammar • Able to thrive in a remote working environment including work time, communication both internally and externally, tracking hours, and following procedures

🏖️ Benefits

• All your information will be kept confidential according to EEO guidelines.