German-speaking Customer Support Specialist

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🔥 58 minutes ago

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nearshorefriends GmbH

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

🤝 B2B

🎯 Recruiter

🏢 Enterprise

B2B • Recruitment • Enterprise

nearshorefriends GmbH is a German nearshoring services company that helps organizations set up, staff, and manage remote software development teams in nearby regions. They provide nearshore consulting, team building and management (including Build-Operate-Transfer), recruiting (including visa support), temporary IT resources, and services such as software development, QA/testing, DevOps, and project management with a focus on compliance and cost-efficiency. Their offerings target enterprise clients seeking scalable, compliant, and quickly deployable development capacity across Europe, North Africa, and Southeast Asia.

📋 Description

• Support a German IT software company focused on secure and legally compliant digital solutions for the public sector. • Participate in structured onboarding in Germany to understand the client's tools, processes, platform, and support public-sector users in adopting the application and using its features effectively. • Follow a defined project blueprint to guide daily tasks and ensure consistency. • Explain key settings and functionalities to third parties in a clear and structured way. • Work with MS Office and tools like Jira and Confluence (training provided).

🎯 Requirements

• German language proficiency at the C1 level or above. • Education in business administration, management, business informatics, degree in foreign languages, etc. • Friendly, professional mindset and strong communication skills. • Basic IT affinity and ability to learn new systems quickly. • Structured, reliable, and independent work style. • Nice to Have: Previous experience in or with public-sector organizations. • Familiarity with formal communication in the public sector.

🏖️ Benefits

• A stable, long-term role in a solid and growing company. • 100% remote from anywhere in Bulgaria. • Initial 2-weeks onboarding in Germany. • Full-time preferred, part-time possible (minimum 28 hours/week). • Core working hours: 09:00–18:00. • Hardware will be provided.