Senior Dynamics CE Developer

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Nearsure

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Enterprise • SaaS • Artificial Intelligence

Nearsure is a company specialized in digital transformation, focusing on GenAI business transformation, low code journey development, and enterprise platform optimization. They offer custom software development, product and software development, and customer experience solutions. Nearsure is known for its staff augmentation and scale augment services, delivering excellence through their technical expertise and regional talent hubs in Latin America. They have partnerships with industry leaders like Microsoft, Adobe, Salesforce, and ServiceNow, ensuring early access to new platform features. Their studios model fosters innovation and business strategy, supporting over 500 projects completed for Fortune 500, tech unicorns, enterprises, and mid-market companies. Nearsure prioritizes long-term client relationships and is focused on providing high client ROI and talent retention.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

📋 Description

• Review and audit customer journeys from website form entry in D365 to lead disposition. • Assess and optimize: • - Call schedules. • - Call sequencing and prioritization. • - Time zones and location assignments. • - Call queues. • - Call cycle/replenishment for agents. • Work with the CEO to align system configurations with call log data. • Implement, test, and confirm changes function as expected. • Coordinate deployment of changes into production.

🎯 Requirements

• Bachelor's Degree in Computer Science, Engineering, or a related field. • Dynamics CE expertise (hands-on configuration and development). • Experience with auditing and improving customer journeys and call workflows. • Ability to manage end-to-end changes, from requirements gathering to production deployment. • Detail-oriented mindset with a focus on delivering high-quality solutions. • Advanced English Level is required for this role as you will work with US clients. Effective communication in English is essential to deliver the best solutions to our clients and expand your horizons.

🏖️ Benefits

• Competitive USD salary💲 – We value your skills and contributions! • 100% remote work🏢 – While you can work from anywhere, you’re always welcome to connect with teammates and grow your network at our coworking spaces across LATAM! • Paid time off – Take the time you need according to your country’s regulations, all while receiving your full salary. Rest, recharge, and come back stronger! • National Holidays celebrated🌴 – Take time off to celebrate important events and traditions with loved ones, fully embracing your culture. • Sick leave – Focus on your health without the stress. Take the necessary time to recover and feel better. • Refundable Annual Credit – Spend it on the perks you love to enhance your work-life balance! • Team-building activities – Join us for coffee breaks, tech talks, and after-work gatherings to bond with your Nearsure family and feel part of our vibrant community. • Birthday day off🎂 – Enjoy an extra day off during your birthday week to celebrate in style with friends and family!