Automation Engineer – Customer Service

Job not on LinkedIn

🔥 32 minutes ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤖 QA Automation Engineer

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nebius Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Nebius Group is building one of the world’s leading AI infrastructure companies, focusing on providing the necessary compute, storage, and tools for developers in the AI space. Based in Europe and listed on Nasdaq, Nebius has a global presence with R&D centers across Europe, North America, and Israel. The company's primary offering is an AI-centric cloud platform designed for intensive AI workloads, complemented by various other businesses involved in generative AI development, edtech, and autonomous technology.

📋 Description

• Design and build systems that move repetitive Customer Service work into automated flows • Work directly with ticketing system data • Build agents and scripts to automate quota request processing • Develop self-service flows for billing and DSR requests, including payment method updates, account deletion, marketing opt-out, and invoice retrieval • Build and maintain LLM-powered agents to help support engineers handle complex tickets in real time • Develop N8N workflows for customer notifications and event-driven processes • Integrate solutions with Jira API, billing API, and internal Nebius systems • Contribute to tooling for planned cluster operations using Terraform and runbooks • Maintain and improve existing automation as ticket volumes grow

🎯 Requirements

• 3+ years of software engineering experience with a focus on automation, backend development, or system integrations • Strong Python skills • Hands-on experience working with REST APIs and integrating external systems • Practical experience with LLM APIs or building AI agents • Understanding of how to build reliable, maintainable automation systems • Working proficiency in English • Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire

🏖️ Benefits

• Competitive compensation • Career growth and learning opportunities • Flexibility and ownership • Collaborative and innovative culture • Opportunity to work on impactful AI projects • International environment and talented teams