Customer Support Engineer

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🕒 May 15

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Nebius Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏢 Enterprise

☁️ SaaS

AI • Enterprise • SaaS

Nebius Group is building one of the world’s leading AI infrastructure companies, focusing on providing the necessary compute, storage, and tools for developers in the AI space. Based in Europe and listed on Nasdaq, Nebius has a global presence with R&D centers across Europe, North America, and Israel. The company's primary offering is an AI-centric cloud platform designed for intensive AI workloads, complemented by various other businesses involved in generative AI development, edtech, and autonomous technology.

📋 Description

• Investigate and resolve complex technical issues in customer environments • Troubleshoot across Linux, Kubernetes, cloud infrastructure, networking, storage, and GPU-related workloads • Support customers running containerized systems, inference workloads, training jobs, or other distributed platforms • Act as a senior escalation point for production incidents • Reproduce issues, narrow down root causes, and work with engineering on long-term fixes • Build or improve internal scripts, troubleshooting tools, and operational documentation • Help make support more scalable through better automation, observability, and process improvements • Communicate clearly with customers during active investigations and incidents • Take part in weekend coverage and urgent issue response

🎯 Requirements

• Strong Linux troubleshooting skills • Strong Kubernetes and container experience • Solid understanding of cloud infrastructure in AWS, GCP, Azure, OpenStack, or similar environments • Good networking fundamentals • Ability to write scripts or small tools in Python, Bash, Go, or similar • Experience working on production issues that require structured debugging and cross-team collaboration • Ability to work independently and stay effective when the path to resolution is not obvious • Clear written communication, especially when explaining technical issues to customers and internal teams

🏖️ Benefits

• Competitive compensation • Career growth and learning opportunities • Flexibility and work-life balance • Collaborative and innovative culture • Opportunity to work on impactful AI projects • International environment and talented teams