Quality Program Manager

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Neko Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2018

👥 B2C

🧘 Wellness

💰 $260M Series B - Neko Health on 2025-01

B2C • Wellness

Neko Health is a consumer-focused preventive health company that operates physical health centres offering rapid, comprehensive body scans and doctor-led reviews. Customers receive instant, detailed results—covering body measurements, vascular health, heart rhythm, diabetes risk factors, and skin mapping—for an annual check aimed at early detection and long-term tracking. Neko Health combines in-clinic diagnostics with data collection for benchmarking and research, and currently has locations in the UK and Sweden with plans to expand to New York City.

📋 Description

• Map the current state of clinical QA processes across Neko's outpatient clinics, identify gaps against applicable standards, and produce a prioritised remediation roadmap approved by the Global Medical Quality Lead. • Design and embed a scalable QA program framework suited to Neko's outpatient, preventive health model: audit cadence, data review cycles, and clear accountability for quality metrics at clinic level. • Build and operationalise a quality data review process: define the key indicators, establish data collection from existing systems, and deliver a recurring dashboard that enables clinical and operational leadership to act on trends. • Lead at least two cross-functional QA improvement initiatives, working across clinical, operations, and technology teams, with measurable improvement against a defined baseline. • Develop and maintain quality documentation, including SOPs, audit tools, and training materials, that are accurate, accessible, and actively used by clinic teams.

🎯 Requirements

• 5-10 years of experience in quality assurance, program management, or a closely adjacent function, with at least 3 years in a healthcare or regulated clinical setting. • Proven experience in outpatient, primary care, or ambulatory care quality: you have designed and run QA programs where the framework did not already exist, not just audited against one that did. • Track record of building quality data review processes: defining metrics, working with operational data, and turning trends into actionable improvements. • Strong program management capability: structured thinking, cross-functional stakeholder management, and the ability to drive initiatives to completion across clinical and non-clinical teams. • AI fluency: you are comfortable using data tools and AI-assisted analysis to improve quality review, and you apply sound judgment on where human oversight is non-negotiable. • Experience in medical device quality or a regulated environment (ISO 13485, EU MDR, or equivalent), which brings familiarity with documented quality management systems. • Background in population health, patient safety, or insurance or managed care quality programs, providing cross-sector signal on outcome measurement. • Experience in a scaling health technology company where quality infrastructure was being built rather than maintained.

🏖️ Benefits

• A genuine build opportunity: this person shapes what Neko's clinic QA system becomes, not just how it runs. • Direct access to clinical leadership: you report to the Global Medical Quality Lead with visibility across the full Neko clinical organisation. • Mission that is tangible and urgent: proactive healthcare for everyone, supported by quality systems that protect both members and the clinical team. • A technology-forward environment: AI and data tools are embedded in how Neko operates, and this role is expected to bring that lens to quality work. • Rare combination of clinical, operational, and technology scope in a single role, at a company scaling meaningfully and fast.