Cloud Operations Engineer

🔥 1 hour ago

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Neo4j

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

☁️ SaaS

🤖 Artificial Intelligence

🏢 Enterprise

SaaS • Artificial Intelligence • Enterprise

Neo4j is a leading company that provides graph database technology, enabling organizations to connect and analyze vast amounts of data through its platform. As the creators of the Neo4j Graph Database and the Cypher query language, they offer solutions like Neo4j AuraDB and Neo4j Graph Data Science to help businesses deploy graph applications efficiently, whether self-managed or fully-managed. Their tools are designed for developers and data scientists to easily build and visualize graph-based applications, improving data relationships and insights. Neo4j supports various use cases, including fraud detection, knowledge graphs, and financial services, and is widely adopted by the developer and data science communities globally. With educational resources like GraphAcademy, they also support a large and growing global community of graph technology experts.

📋 Description

• Participate in the on-call rotation and respond to incidents impacting Neo4j cloud infrastructure availability • Support and manage customers’ Neo4j database infrastructure during business hours and occasional scheduled off-hours • Handle and resolve escalations related to cloud-hosted environments • Improve, document, and automate operational processes such as deployments and upgrades • Gather and analyze operating-system and Neo4j database metrics for performance tuning and incident diagnostics • Document incidents, procedures, and customer communications; assist in building the Cloud Managed Services knowledge base • Install and upgrade servers, storage, and databases for Cloud Managed Service customers • Troubleshoot cluster issues across servers, data centers, and regions in AWS, Azure, Google Cloud, virtual, and bare-metal environments • Collaborate with Customers, Customer Success, Product Engineering, and other Neo4j teams to resolve customer issues • Proactively identify problems, performance bottlenecks, and improvement opportunities

🎯 Requirements

• 5+ years of cloud infrastructure administrator experience required • Bachelor’s degree or equivalent work experience in Computer Science, Computing Systems, or an equivalent field • Experience with Linux operating systems such as RedHat, CentOS, or Amazon Linux required • Significant experience with at least one major cloud provider: AWS, GCP, or Azure required • Command-level fluency in Linux environments • Familiarity with Linux/Windows diagnostics and tuning is a plus • Experience with Ansible, Terraform, and Kubernetes is desirable • Experience with Nagios and Prometheus is desirable • Neo4j Certified Professional certification is desirable • Proficiency with Microsoft Office applications, including Outlook, Word, and Excel • Detail-oriented, collaborative, and strong verbal and communication skills • Ability to thrive in a fast-paced, high-energy, multitasking environment

🏖️ Benefits

• Inclusive, diverse, and equitable workplace • Opportunity to shape the future of data and analytics • Career-defining experience • Collaborative and empowered culture • Customer success-focused environment