Technical Architect – CRM Dynamics 365

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NEORIS

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SaaS • Enterprise • Artificial Intelligence

NEORIS is a digital enablement solutions company with over 4,500 employees successfully servicing companies globally. As a Digital Accelerator, NEORIS helps companies step into the future by combining deep industry knowledge with top technological expertise to create tailored solutions for business challenges and disruptive growth. With 20 years of experience, NEORIS has been a business partner to some of the world's biggest companies, leading their digital transformation with a business-oriented mindset and highly skilled tech teams. NEORIS offers services like digital architecture, data, analytics & AI, legacy transformation, and interactive user experience to create robust and lasting digital ecosystems for its clients.

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Lead the Americas CRM team in delivering integration and customization solutions on Dynamics 365. • Make architectural decisions for CRM workflows, custom entities, data models, and integrations. • Oversee CRM integration with external systems (e.g., SAP, Customer Portal). • Collaborate with the Global CRM Governance team to align roadmap, standards, and best practices. • Ensure high development standards and act as a technical mentor for the team. • Guarantee compliance with multilingual, performance, and security requirements. • Conduct code reviews and enforce coding standards and branching strategies. • Configure and manage CI/CD pipelines in Azure DevOps. • Provide hands-on guidance to developers throughout the implementation cycle. • Translate functional specifications into clear and scalable technical designs. • Develop plugins, workflows, Power Automate flows, and UI components using TypeScript, C#, and FetchXML. • Ensure alignment between technical design and CRM architecture guidelines. • Drive improvements in CRM usability, efficiency, and scalability. • Support global stakeholders by providing technical leadership and solution expertise. • Optimize data structures and integrations across Dynamics 365 and connected systems. • Lead the technical coordination of CRM development teams across regions. • Participate in requirement analysis, feasibility validation, and scope definition. • Promote consistent adoption of CRM governance and development frameworks. • Anticipate technical risks and propose mitigation strategies for large-scale implementations.

🎯 Requirements

• 8+ years of experience working with Microsoft Dynamics 365 CRM, including solution architecture, customization, data modelling and integrations. • Proven experience leading global CRM implementations in enterprise environments. • Strong technical expertise in Power Platform (Power Apps, Power Automate), Dataverse, Azure services, Dynamics SDK, and integration technologies such as REST APIs, Logic Apps, and SQL Server. • Solid knowledge of Sales, Customer Service, Field Service and Marketing modules, with hands-on experience extending and customizing CRM functionalities. • Experience with CI/CD pipelines and Azure DevOps, including code reviews, branching strategies and build/release automation. • Strong understanding of BPMN, UML, business process analysis and ability to translate functional requirements into technical designs. • Expertise developing plugins, custom workflows, TypeScript/C# components, Power Automate flows and FetchXML queries. • Strong leadership and mentoring capabilities, ensuring development standards, architectural alignment and technical governance. • Experience with project planning, roadmap definition and collaboration with global stakeholders. • Advanced English – essential for collaboration across regions.

🏖️ Benefits

• Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside. • Private Pension Plan: Future financial planning with complementary retirement contributions. • Health Plan: High-quality medical coverage for you and your legal dependent. • Dental Plan: Comprehensive dental care with an extensive provider network. • Life Insurance: Protection and security for you and your loved ones. • English/Spanish Lessons: Support for continuous language learning. • Wellhub: Access to benefits and discounts in gyms and wellness programs. • Childcare Assistance: Financial support for early childhood education expenses. • Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities.