Digital Incentives Customer Success Specialist

Job not on LinkedIn

June 4

🏖️ New Jersey – Remote

Although this job is listed in New Jersey, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Neptune Retail Solutions

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eCommerce • Retail • SaaS

Neptune Retail Solutions is a leading marketing company that specializes in connecting consumers through every step of their shopping journey by integrating the largest in-store media, digital incentives, and digital out-of-home (DOOH) networks in North America. The company leverages its expansive network to offer unmatched growth by providing billions of exclusive consumer touchpoints and activations. With exclusive retailer access, flexible incentive formats, premium near-store inventory, and high-impact digital media, Neptune Retail Solutions offers services such as data-driven campaign strategies and creative design to drive consumer action and sales. Their proprietary technology platforms, like Polaris and the Promotions Intelligence Platform, ensure effective campaign planning, execution, and measurement.

1001 - 5000 employees

🛍️ eCommerce

🛒 Retail

☁️ SaaS

📋 Description

• Manage multiple digital incentive offer launches in partnership with Customer Success Managers. • Manage internal steps for digital incentive campaigns. • Ensure and maintain overall digital incentive quality. • Verification of all digital launches and notification to the required parties. • Manage high-level reporting and formatting of Google Sheets files for data uploads for various account-related needs. • Understand and manage account nuances that affect set-up for seamless execution. • Identify opportunities, create & implement productivity and quality process improvement plans. • Non-U.S. must be willing to work in evening and overnight shifts.

🎯 Requirements

• Bachelor’s Degree in Business, Communications, Marketing or related field (and/or equivalent, relevant work experience). • Proven ability to manage projects to successful conclusions. • Excellent oral and written communication skills. • Strong attention to detail and prioritization skills. • Ability to adapt and change with the needs of the business mindfully and tactically. • Excellent organizational skills including strong attention to detail. • Strong time management skills including an outstanding ability to work independently and multi-task while operating in an environment of frequently changing priorities and successfully managing the demands of a quickly growing workforce. • Must have technical proficiency with GSuite, Microsoft Office and Internet browser tools. Experience with tools such as Salesforce, JIRA, etc. are a plus