Customer Retention Specialist

Job not on LinkedIn

🔥 1 minute ago

🇵🇭 Philippines – Remote

💵 $8 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔄 Customer Retention Specialist

👻 Ghost score 0%

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Nerdy

WebsiteLinkedInAll Job Openings

501 - 1000 employees

📚 Education

🤖 Artificial Intelligence

☁️ SaaS

💰 $150M Post-IPO Equity - Nerdy on 2021-09

Education • Artificial Intelligence • SaaS

Nerdy is an education technology company that combines live instruction (through Varsity Tutors) with AI-powered learning tools on a purpose-built platform. It offers live 1-to-1 tutoring, weekly prep classes, workshops, instant session playback, and AI features such as session summaries, adaptive diagnostics, an on-demand AI Tutor, and a Tutor Copilot to surface examples and exercises. The platform covers 3,000+ subjects and uses data-driven expert curation and AI-based matching to connect learners with high-rated tutors and personalize practice and study agents.

📋 Description

• Own a high volume of inbound cancellation and at-risk customer calls, focusing on retaining revenue • Lead consultative conversations to uncover needs and recommend tutoring programs, live classes, or homeschool support • Turn objections into opportunities through persuasive, empathetic communication • Take ownership of at-risk accounts and re-engage families with personalized recommendations • Meet or exceed metrics including saves, renewals, revenue retention, and customer satisfaction • Use Nerdy AI and internal systems to guide conversations and speed up solutions • Maintain accurate CRM records and follow up on commitments • Handle complex or emotionally charged situations professionally with a win-back mindset • Share insights with sales, product, and training teams to strengthen retention strategy • Apply coaching and feedback to improve performance

🎯 Requirements

• Must be based in the Philippines • Fluent English with strong reading, writing, and verbal communication skills • 3+ years of experience in sales, customer retention, escalations, or consultative phone-based roles • At least 6 months living or working in an English-speaking market, or in a role requiring professional English for full shifts • Proven track record of meeting or exceeding sales or revenue retention goals • Strong objection-handling and closing skills under pressure • Experience handling escalations or save/cancel conversations • High emotional intelligence and empathy, especially when working with families • Comfort with CRM platforms and AI-powered tools • Strong organization and time management in a fast-paced environment • Willingness to work evenings and weekends • Bring your own computer and wired high-speed internet • Internet: at least 100 Mbps download / 50 Mbps upload • Wired Ethernet connection only; no Wi-Fi, satellite, or mobile hotspot • Computer: Intel i5 or AMD Ryzen 5 or better; Mac Apple M1 or later • 16 GB RAM minimum • 20+ GB free storage; SSD may be required if performance issues persist • USB ports for required peripherals • Windows 11 (64-bit) or macOS 26 Tahoe, kept up to date; Windows 10 is not supported • Nice to have: Experience in education, teaching, or tutoring

🏖️ Benefits

• Monthly performance bonuses and additional incentives • Mandatory, paid 6-week virtual training • Full-time, fully remote work • Performance-based advancement into training, leadership, and other areas • Flexible time away coordinated with the team • Fully paid Learning Membership for you and your immediate family, including 1:1 tutoring, unlimited on-demand classes, and full platform access • Extensive training and feedback-rich culture • Access to cutting-edge AI tools • Global, collaborative team environment