Social Media Specialist, French Speaker

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🕒 April 7

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 B2C

🛒 Retail

B2C • Retail

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Respond to customers’ queries mainly through written channels of communication and phone in a timely and accurate way • Identify customers’ needs, help them in the usage of specific features and introduce them to new functionalities & campaigns • Maintain a good relationship with the customer through Social Media platforms, such as Facebook, Twitter, Instagram, etc. • Treat serious and sensitive customer contacts ensuring the Nestlé procedures on Consumer Complaints Handling process • Ensure follow up with the customers to make sure their issues are resolved and gather customers’ feedback • Keep the internal databases updated regarding the consumers’ requests, complete a FAQ database and update the knowledge-based documents • Redirect consumers’ questions to appropriate stakeholders in case of impossibility in providing an answer • Report product malfunctions, share feature requests and effective workarounds with relevant stakeholders

🎯 Requirements

• Advanced Spoken and Written Knowledge on French and English • Experience as a Customer Support Specialist or similar CS role • Experience in Community Management (Instagram, Facebook, etc.) • Customer management orientation • Familiarity with Nestlé industry is a plus • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Attention to details

🏖️ Benefits

• Development of expertise in Nestlé’s Shared Solutions Business • Immersion in a culturally diverse team • Local and international exposure • Flexible working environment • Engagement and wellbeing activities • Competitive salary and annual bonus according to your performance • Meal allowance card • Flex Benefits - at NBS you can choose what benefits are more suitable for you • Make part of the Nestlé Club and get discount in several partners • Free coffee (and good coffee) at the office • Shop with special discounts for employees • Company equipment according to professional needs • Medical support available at the office • E-learning courses and training program to get you where you aim to be • Career progression and possibilities for international career